Richard Knudson
Richard Knudson
Richard Knudson is a Dynamics CRM consultant and instructor, and has a special interest in cloud computing and helping organizations realize the potential of social CRM. His company, IMG, specializes in helping businesses implement and customize the Dynamics CRM platform.
Dynamics CRM 2011 Beta Ships
On-premise version downloadable now, still waiting for CRM Online If you have more than a passing interest in Dynamics CRM, you’re probably aware by now...
High Noon for Salesforce and Dynamics CRM
If you search Google or Bing for “Dynamics CRM 2011″, two of the top ten results are for different articles with the exact same...
Top 20 Dynamics CRM Industry Solutions
I love lists. Rolling Stone’s list of the Beatles Top 100 songs, baseball statistics like the Top 100 Hitting Charts, Bridget’s list of things...
Pithy Maxims for Dynamics CRM 4 Power-Users and Customizers
When it comes to maxims, the pithier the better, I always say. Most of the following maxims for CRM 4 fail the truly pithy...
Using Advanced Find with Dynamics CRM Workflows
Advanced Find is a foundation skill in Dynamics CRM, and it comes in handy in pretty much every aspect of using, configuring and customizing...
Recursive Workflows in Dynamics CRM
Dynamics CRM workflows can wait, but they can’t loop. Here’s how I think about Wait conditions: A workflow can wait for something to happen. For example,...
Dynamics CRM Form-Scripting and Useful JavaScript Snippets
Getting Started with Dynamics CRM Form-Scripting There are LOTS of good resources for learning how to do Dynamics CRM form-scripting — i.e., placing JavaScript code...
Customizing the XRM Platform
On a monthly basis, I deliver a one-day live online class I wrote, Customizing Dynamics CRM and the XRM Platform. It’s designed for power-users,...
CoreMotives and CRM Digital Marketing
Part 2: Web Analytics and Pricing In Part 1 of this series on CoreMotives’ digital marketing suite for Dynamics CRM, I focused on the e-mail...
Social CRM: A Simple Example in Dynamics CRM
In another article — Social CRM: An Introduction — I talked about what we mean by social CRM and tried to come up with a...
Social CRM
I’ve been thinking a lot about social CRM recently. First, the Convergence 2010 show could have been called the “Cloud Computing and Social CRM show”,...
Convergence 2010 Recap
The recent Microsoft Convergence conference was a good show. From my CRM-centric perspective I’ll fondly remember it as the “cloud computing and social CRM...