Matt Shealy
Matt Shealy
Matt is a seasoned marketing leader working with brands ranging from SAP to Campaign Monitor. Matt’s strategic vision has brought together technology, influencers and brand marketers to produce, amplify and measure innovative influencer marketing campaigns. As SwayyEm's Founder/CEO, Matt’s focus is to lead the charge in connecting brands with their consumers in a meaningful, authentic way.
5 Tips for Staffing Your Startup with Customer Focused Talent
It can be challenging to find the right staff for your startup. It's even more difficult to find customer centric talent for a fledgling...
21 Ways To 10X Your Customer Experience
Understanding how to give your customers an experience they will remember is critical in retaining them for the long run. You have spent time...
7 Ways To Improve Your Customer Experience in 2020
One of the best things you can do in 2020 is to improve the customer experience. Nearly a third (32%) of customers say they will...
6 Strategies for Providing Text Customer Support
Businesses can tap into an inexpensive and effective channel for customer service by deploying commercial SMS messaging. A growing number of consumers are using alternatives other than...
How Hyper Personalized Content Can Create an Amazing B2B Customer Experience
Your customer experience must be on-point to grow conversions and drive sales. Hundreds of the largest B2C consumer brands understand this tenant and have build...
4 Ways Contact Centers Can Ensure a Positive Customer Experience
Business leaders can ensure that every customer has an exceptional experience by optimizing call center operations. Call centers are a key customer touch point. Customers...
How Automation Can Empower Your Customer Service Teams
Think automation will rob your business of the personal touch? Think again. Your customer service team relies on delivering personalized services to clients exactly when...
4 Ways Your Contact Center Can Become a Customer Engagement Center
Customer call centers are out and customer engagement centers are in. But what does this mean, exactly? The Face of Next Generation Contact Centers Customer…
4 Automations That Will Save Your Customer Service Team Tons of Time
Customer support is a vital part of your business. Ensuring your internal team can get the answers they need can make a huge difference...