Matt Shealy
5 Tips for Staffing Your Startup with Customer Focused Talent
It can be challenging to find the right staff for your startup. It's even more difficult to find customer centric talent for a fledgling business. Many young professionals are more focused on developing skills needed to acquire new customers rather than nurturing current ones...
21 Ways To 10X Your Customer Experience
Understanding how to give your customers an experience they will remember is critical in retaining them for the long run. You have spent time and money acquiring those customers so it’s vital to keep them coming back time and time again. Getting a new...
7 Ways To Improve Your Customer Experience in 2020
One of the best things you can do in 2020 is to improve the customer experience. Nearly a third (32%) of customers say they will stop doing business with a brand after just one bad experience. On the flip side, when they have a great...
6 Strategies for Providing Text Customer Support
Businesses can tap into an inexpensive and effective channel for customer service by deploying commercial SMS messaging. A growing number of consumers are using alternatives other than the telephone or face-to-face interaction for customer service. Increasingly, digitally savvy consumers seek customer service through relatively new communication channels such as smartphone apps and social...
How Hyper Personalized Content Can Create an Amazing B2B Customer Experience
Your customer experience must be on-point to grow conversions and drive sales. Hundreds of the largest B2C consumer brands understand this tenant and have build multi-million dollar companies with this in mind. These brands have succeeded because they understand that the more times you <a...
4 Ways Contact Centers Can Ensure a Positive Customer Experience
Business leaders can ensure that every customer has an exceptional experience by optimizing call center operations. Call centers are a key customer touch point. Customers engage company call centers to find out information, solve problems and – most importantly – order products and services. You…
How Automation Can Empower Your Customer Service Teams
Think automation will rob your business of the personal touch? Think again. Your customer service team relies on delivering personalized services to clients exactly when they need them. Modern automation tools can improve customer experiences with speed and accuracy, offer cost-savings to your business, and...
4 Ways Your Contact Center Can Become a Customer Engagement Center
Customer call centers are out and customer engagement centers are in. But what does this mean, exactly? The Face of Next Generation Contact Centers Customer contact centers are often reactive and focused on putting out customer fires. Whether the customer is calling for support or…
4 Automations That Will Save Your Customer Service Team Tons of Time
Customer support is a vital part of your business. Ensuring your internal team can get the answers they need can make a huge difference in happy customers and productive employees. As Gloria Masri from FitSmallBusiness.com explains, "responding to your customers in a timely manner...