Josiane Feigon
Josiane Feigon
Josiane Feigon is a pioneer, maverick, and visionary in the inside sales community. A 2-year industry veteran, Josiane is the founder of TeleSmart Communications. Since 1994, this San Francisco-based solutions provider has been a leader in developing global Inside Sales teams and managers.
The Customer 2.0 wants a healthy buying relationship
I finally bought my car and have been suffering from buyer’s remorse ever since. It’s not that I feel guilty about spending large amounts...
Double Trouble in a Double Dipping Recession
I have this rule when I shop- no double trouble. No matter how much I like something, I never buy two of the same...
Do’s and Don’ts when selling to crazy-busy prospects
My friend Snappy, that would be Jill Konrath, the author of the wildly successful SNAP Selling book. I’m super impressed that Jill is branding this ”crazy...
The No-Po Translator
A few of my single women friends were sharing dating stories and discussing the inventory pool of eligible men. One friend was curious about two guys...
The Superpower of Sales Hunters
There are lions and tigers out there- especially when it comes to inside sales hunting talent. I’ve listened to a few calls lately and just...
Retaining or Restraining Customers?
I absolutely cringe every time I have to walk inside a bank. Come to think of it, I used to work in a bank....
Is Sales 2.0 Just a Trend?
In my twenties, I worked in the fashion industry; aka the “rag business” or the “schmatta business.” It was a fun and glamorous career-...
Being on Facebook is like watching the big oil spill
Watching trends is one of my favorite things to do and when you sprinkle a little intuition in there, you have the makings of...
Scheduling 2.0- Protecting your Time
“Meeting Request” “Appointment Request” “4 Minutes of your Time this Week?” “Can you jump on a call now?” These are all subject lines that seem…
It takes a village to build an org chart- DiscoverOrg can help
Building org charts is fascinating and incredibly valuable. Everytime I engage with a new client, I ask them to send me their org chart....
It’s about time you got smart about your writing
The only way a salesperson will survive in this Sales 2.0 landscape is if they can write. What used to be the “gift of...
AA-ISP Leadership Summit- Day One
I’m in Minneapolis at the AA-ISP Leadership Summit and it’s great to have a conference dedicated exclusively for inside sales professionals. This is the place...
The Fall-out Factor
When I sold my house last year, it wasn’t until the final hour until the house was really sold. There was a time when...
Call Activity Gets a Makeover
Never has there been so much confusion on call activity within inside sales. While managers are busy calculating the best call tracking metrics, reps...
Telephone Sales Gaga
The phone has lost it’s mojo throughout these years and it’s not the first thing one does to initiate any type of communications-which means...
Smart Selling girls just want to have fun
I’m having a great time working with Nancy Nardin, CEO of Smart Selling Tools. We are writing an eBook together on Smart Selling Tools...
Sales 2.0 Conference, Day Two- My Favorite Sessions
I attended two fantastic sessions at the Sales 2.0 Conference on Tuesday, the first was the Sales 2.0 Training panel discussion and the second...
Sales 2.0 Conference, Day 1- The Good Bad and Ugly
I’m not going to write up a detailed review of each event- that’s Geoffrey James’ from BNET’s job which he does very well. Instead, I will share...
The Sales 2.0 Alliance- The Welcome Committee
The Sales 2.0 Conference is alive and kicking, great turn out today and wonderful to connect with old friends. Gerhard and Umberto delivered their...
Sales 2.0 Conference is here to stay
Sales 2.0 Conference is SOLD OUT! Cool news- we’ve come a long way in spreading the Sales 2.0 wisdom all these years. When I...