Jeanne Landau has 10+ years of experience leading the public relations, social media and content marketing programs for 800response and CallFinder, delivering telecommunications solutions and cloud-based marketing technology tools including call recording, speech analytics, advanced call routing platforms, call tracking metrics, and vanity 800 toll-free services.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.