Eric Beasley | CustomerThink

Home Authors Posts by Eric Beasley

Eric Beasley

Experience

Eric is a communicator and idea machine geared towards solution-driven critical thought in customer experience management, faith, fatherhood, justice, & music.

Woodbridge Barista

Eric Beasley - June 29, 2010

Starbucks barista in Woodbridge asked me what type of manager I was...I responded: Me: I am pretty tough to work for. Barista: You are mean?…

New Posts

Transforming Customer Interaction with Conversational CRM

Manash Chaudhuri - April 26, 2024

Why Community Engagement and Awards Matter for Brand Reputation

Jane Grin - April 26, 2024

Travel Loyalty in a Value-Driven Landscape

Andy Hermo - April 26, 2024

The Revenue Impact of CX Training

Jen Jackson - April 26, 2024

5 Ways to Improve Your D2C Customer Service Efforts

Chalmers Brown - April 26, 2024

MarketPlace

Featured Listings

Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.

Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.

Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies
CustomerThink founder and author Bob Thompson reveals the five organizational habits of successful customer-centric businesses.