Deirdre is a senior customer experience and sales effectiveness professional on Qvidian's Consulting Services team. With over 20 years of experience spanning a variety of industries, she focuses primarily on strategic services such as sales execution and process mapping, sales playbook design and change management.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.