Chalmers Brown
Chalmers is the Co-founder and CTO of Due. He writes for some of the largest publications and brands in the world including Forbes, The Next Web, American Express, and many more.
Cutting out the “middleman” by moving to a direct-to-consumer (DTC) model can be an attractive way to increase your company’s revenue. However, it puts...
Between the death of the third party cookie and the birth of AI, the face of the internet is getting a major makeover. To...
Every business loves a happy customer. But I’ve found that it’s really easy to equate a quiet customer with a happy one, even though...
In today’s tech-centric environment, automation is no longer standing on the sidelines, hoping to be a part of the conversation. Instead, automation is the...
A happy customer comes from a good customer experience (CX). A good CX requires professional and consistent support throughout the entire customer journey. This...
When a company truly prioritizes its customers’ needs, it takes its offerings from good to great. It elevates a product into an experience that...
As a business leader, creating a brand identity that resounds with your audience isn’t simply about having a solid business plan, an eye-catching logo...
Brands are quickly finding out that the customer service strategies that worked with other generations don’t work with Gen Z. By and large, Gen...
Companies are always looking for the best way to adjust, upgrade, and adapt their customer service to the current needs of their customers. In...
Businesses have finally learned what publications knew for years: The subscription model works. However, it takes more than a great idea to grow to...
The customer experience is inarguably essential for retail brands in terms of revenue growth and general stability. This is true whether a customer browses...
The last decade has seen a meteoric rise in the value and importance of content in business. Online shopping has isolated customers during the...
Customer satisfaction is the key that can unlock everything from higher conversion rates to improved branding for your company. However, it can be hard...
“The customer is always right.” It’s a mantra parents teach their children, especially when they experience poor customer service. It’s a concept business students...
In the data-driven 21st-century world, we’ve managed to define many different kinds of customers. From new prospects to impulse buyers, loyal patrons to individuals...
Business-to-business (B2B) sales prospecting is a process that requires a lot of time, effort, and energy. You are constantly trying to find new leads...
When you have data in one hand and unhappy customers in the other, you know it’s time to improve your customer experience (CX). This...
It doesn’t matter if you ask someone for an email, phone number, or credit card. The moment you receive any information from a consumer,...
Consumers are increasingly gravitating to ethically and sustainably produced goods, not just in the U.S., but globally as well. So what does it mean...
Tough times can fall on companies and consumers alike. Whether it’s a global pandemic or the possibility of a recession, major changes impact the...