Carol Buehrens is a popular customer experience keynote speaker, workshop leader, educator, and practitioner. Carol is a Rutgers University Adjunct Professor and Founding Board Member of the nation's first graduate-level Customer Experience Program. She is also the author of the popular customer experience book, "Happy R.A.V.I.N.G. Customers!", a comprehensive guide to creating the discipline of customer experience at your organization. Carol Buehrens has received numerous recognitions, including the "CXPA Innovation Award", Liberty Mutual Star Award, and ranked in the "World's Top 30 Customer Service Professionals". To learn more about Carol and how to contact her for your next event, visit carolbuehrens.com.
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