Carol Buehrens
Carol Buehrens
Carol Buehrens is a popular customer experience keynote speaker, workshop leader, educator, and practitioner. Carol is a Rutgers University Adjunct Professor and Founding Board Member of the nation's first graduate-level Customer Experience Program. She is also the author of the popular customer experience book, "Happy R.A.V.I.N.G. Customers!", a comprehensive guide to creating the discipline of customer experience at your organization. Carol Buehrens has received numerous recognitions, including the "CXPA Innovation Award", Liberty Mutual Star Award, and ranked in the "World's Top 30 Customer Service Professionals". To learn more about Carol and how to contact her for your next event, visit carolbuehrens.com.
10 Kick-“As” Ways to Use Customer Experience Journey Maps
Journey maps are the “As”-kicking tool of choice for customer experience experts. In fact, may of us use journey maps in a variety of...
Customer : Empathy : Ideate : Innovate
Each time we start a project, we want to think that we’re innovating with our customers in mind. Of course, we also need to...
Focus on the Customer (Hey, that’s not my job!)
Whose job is it to focus on the customer in your company? If you didn’t answer your entire employee base, then you may be missing...
Do You Feel Alone in Advocating for Your Customer?
Do you ever feel like you’re the only one at your company who empathizes for, or even thinks about your customer? If your company...
Customer Experience – Not Just Web Design
With so much hoopla made over the digital customer these days, we might forget that Customer Experience is not so one-sided. The term is...