Andy Hanselman
Andy Hanselman
Hi there! I help businesses and their people create competitive advantage by 'Thinking in 3D'! That means being 'Dramatically and Demonstrably Different'! I research, speak about, write about and work with businesses to help them maximise their sales and marketing, their customer service and their customer relationships.
Share The Love On Valentine’s Day – That’s Customer Delight!
Customer Delight is all about surprising your customers with the level of service you provide (in a positive way of course!). Often it's the little...
Overcoming The Barriers To Innovation – How Do You Measure Up?
It was a pleasure to facilitate a really stimulating session at The Entrepreneurs Forum Exchange this morning on INNOVATION! There were some great insights into...
Happy’ Staff Are Simply Not The Answer!
Having good working relationships is the most fulfilling part of a job! That's according to a new report into UK workplaces. Apparently 42% of...
PJ Taste’s Dramatic Difference – It’s Demonstrated InThe Detail!
A 'Dramatic Difference' is an "unmatchable 'bundle' of products, services, skills, methods and practices that differentiate a business from its competitors". It's a combination...
Mellow Mushroom Pizza Has All The Ingredients Of Customer Delight!
When US Major Shawn Fulker who is stationed in Afghanistan, wanted to send his wife Josephine and their 5-year-old son Ethan, a pizza and...
HMV – Hopelessly Misplaced Vision? A Lesson For Leaders!
The best leaders create time to look forward and create a vision that 'excites, stimulates and inspires' (3D Characteristic #1: Get That Vision Thing!')...
Want To Create Devoted Customers? Don’t Upset Them At The Expense of New Ones!
Sky Free Thursdays is the latest promotion from the satellite TV channel which allows non subscribers to watch Sky TV for free on, guess...
Great News For UK Managers – You’re Better Than You Were In 2004!
At last, here's some good news for the UK's business leaders - we're doing a better job than we were 9 years ago! That's...
Conrad Hotels – Want Softer Pillows? There’s An ‘App For That!
Imagine getting back to your hotel after your early morning jog and your breakfast is there waiting for you just how you like it!...
7 Leadership Lessons From The World Of Rock And Roll!
What can Lady Gaga teach you about business strategy and using social media to build a powerful brand? What can you learn about creativity...
Want To Give Great Customer Service? Recognise Recognition Works!
Just back from hosting a management conference for Parkdean Holidays, and a key topic was 'recognition' and how we can demonstrate to our people...
UK Customers Have Less Problems, But More Complaints!
UK customers are experiencing less problems than 5 years ago, but are complaining more! That's according to a new report from The Institute Of...
Customer Delight – The Government’s At It Again!
The Government's customer experience just seems to be getting better and better! I wrote last week about a great experience with the DVLA ...
45 Customer Service Statistics That Will Either ‘Thrill’ You Or ‘Chill’ You!
I recently posted a collection of customer service statistics that are likely to 'thrill' you or 'chill' you depending on the way you manage...
DVLA: Customer Delight Via The Least Agony!
I've just had a 'remarkable' customer experience to get 2013 off to a wonderful start…… I'm now officially a 'Delighted' customer of…. wait for...
Customer Service, Customer Experience and Customer Expectations – 25 Statistics To Help You Reflect, Review and Refocus In 2013!
We're in an incredibly fast paced ever changing world! Customer expectations are ever demanding and ever increasing, customer choice is expanding and the world...
There’s Value In Values!!!
Establishing a set of 'core values' is a key ingredient of 3D businesses. It's all part of establishing what we call an UBER culture....
Lessons In Leadership: ‘Get Out There!’ Says Apple’s CEO Tim Cook
So many business leaders get caught up in the 'day to day' tactical stuff that stops them 'thinking strategically and moving things forward. Others get...
12 Profit Improvement Ideas For Your Business on 12/12!
Today is 12.12, and as we come towards the end of the day (12 minutes to, actually!) to mark the occasion, here are 12...
7 Leadership Lessons From 3D Businesses
3D Businesses are 'Dramatically and Demonstrably Different' in their approach to leadership and leadership development – I've just presented to a group of forward...