Andy Hanselman
Talk Talk Makes People Talk Talk
Here's a great example of the power of negative 'word of mouse' due to poor customer service! Brodband and mobile phone provider Talk Talk has been awarded the Money Mail's Wooden Spoon award for the worst customer service – and it's the second year in...
Social Media – It’s Adult Material!
We all know that social media is growing massively, but it's not your customers getting involved is it? Facebook's for kids isn't it? Twitter is for teenagers and LinkedIn for aspiring job seekers! That's right isn't it? Your customers dabble, but don't really...