Alon Ghelber

Five Ways AI Is Changing Everything We Know About eCommerce

Top 5 Ways AI Is Changing Everything We Know About eCommerce In today’s digital age, artificial intelligence (AI) may not be that out of place. However, the technology continues to develop at lightning speeds even in the face of the COVID-19 pandemic that you won’t...

Digital innovation – What Is the Role of eCommerce Product Reviews in New Product...

Product launches can be an exhilarating culmination of time and effort perfecting a product and marketing it. However, a large number of product launches are not successful (95% to be exact). One common problem is a company’s focus on itself rather than the customer....

From P&G to the Mountain: Why eCommerce CX Managers Should Think Like UX Designers

One common cliche in marketing is to look at what the competition is doing and improve on it. However, User experience is just as important as what is being offered. The more people compete and the more companies garner loyalty from certain customers, the...

What Big Data Can Teach Us About Consumers Experience

"Big data" is a buzzword commonly thrown in a lot these days. Whether you're running an eCommerce business or brick and mortar retail, you may have heard that big data may give you a competitive advantage to improve your customer experience, conversion rates —...

Email Marketing for CX – Choosing The Right Platform

Customer experience is crucial for the sustained growth of your organization and essential to accelerate your digital transformation. Email marketing is the best way to measure the experience of your customers with your brand. Email campaigns help you improve ROI besides assisting in tracking, measuring,...

Smooth Digital Transition For Small Sellers – The Quick Guide

We all have seen the times when online shopping wasn’t as big a market as it is now. Initially, we saw many small business owners slowly and almost hesitatingly paddling into the waters of web commerce. But now with the advent of technology along...

Customer Feedback: The Ultimate Guide

Today's customer expectations are on the rise as a result of e-commerce transforming the online shopping experience. Data shows that 70% of customers state that winning their business is dependent on an understanding of how they use products and services.  While it is now easier...

How To Win Customer Satisfaction During The COVID-19 Outbreak

WHY IS CUSTOMER SATISFACTION IMPORTANT? Customer satisfaction measures how satisfied a customer is with a product, experience, or service. Measuring customer satisfaction is crucial as it helps businesses understand what they need to do to retain customers for long-term business growth. With a repeat customer...

How To Accelerate Your Digital Commerce strategy

As businesses continue to fight for survival in a COVID-19 world, brands such as Marc Jacobs and Alexander McQueen have tried to make digital their new normal. Companies like these have got creative with their online presence by adding value for their customers through...

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