A few months ago, I published a research report about the future of customer service. The research clearly showed that consumers are ready for self service solutions. In fact, 70% of consumers expects a self service solution on the site of a company.
In this short video, you can capture some highlights of this trend.
When I talk about self service, most people only consider post-sales as a possibility. But it goes beyond customer service. Self service can be applied in each phase of the customer journey. This next short video tells you more about this philosophy.
