Unity Telecom strengthens its Contact Center Offering with the Altitude uCI Customer Interaction Management Suite
Altitude Software, a leading independent global contact center solutions vendor, and Unity Telecom, a Canadian IP-based business communication systems provider, are announcing today a partnership that adds Unity Telecom to the growing list of Altitude Software global reseller partners. Unity now offers the Altitude uCI customer interaction management suite in Canada and in the Western US.
The Altitude Unified Customer Interaction™ (Altitude uCI) suite manages and improves customer relationships for each new interaction in a wide range of contact centers, from SMEs to large multi-site organizations. Altitude uCI™ provides an integrated user experience regardless of the channel used by the customer to contact the company – voice, email, interactive voice response (IVR) or the Web.
According to Mr. Randy Bergeron, VP Enterprise Sales at Unity Telecom, “The integration of Altitude Software uCI suite broadens Unity Telecom’s robust offering of contact center solutions. Altitude Software and Unity Telecom bring to the market a cost-effective, integrated solution for the call center and Internet protocol (IP) telephony space, delivering the highest quality and most advanced products to customize a truly integrated business solution for leading companies”.
Unity Telecom designs, implements and supports best of breed IP based business communication systems. A private company with a value-oriented track record, Unity is headquartered in Newmarket, Ontario, Canada with offices in Toronto, Ontario and Montreal, Quebec. Unity’s team of industry experts boasts an extensive history with Avaya products since 1989.
“We are excited about this partnership with Unity Telecom to allow us to significantly extend our reach and foster Altitude uCI adoption in North America.” said Mr. Mark Lepko, Altitude Software North America Vice President. “The Altitude uCI suite has a ten year plus track record of outstanding results in contact centres worldwide, having won 25 plus Industry Awards for Innovation and Performance in the last few years”.
Altitude’s new uCI 7.5 release includes a number of innovative features that strengthen the contact center’s ability to embrace industry-wide change. Native IP supports distributed operations – including home-based and remote agents – streamlining IT investments and optimizing human resources. Altitude uCI 7.5 increases customer satisfaction via proactive customer service features and friendlier voice self-service applications. This latest release also provides managers with the tools to centrally design and implement flexible service-delivery models that profit from increased agent productivity.
