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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
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Think Tank
Page 5
Think Tank
Posts selected by CustomerThink founder Bob Thompson for discussion. Please join in!
Trust: I don’t think Wells Fargo gets it yet
Jim Tincher
-
September 24, 2018
Don’t Waste Your Money on Empathy Training
Jim Rembach
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September 19, 2018
Martech companies talk customer-centricity, but can they be customer-centric?
Scott Brinker
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September 17, 2018
Are you doing personalization wrong?
Adrian Swinscoe
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September 4, 2018
Monitor Your Customer Effort Score (CES) to Determine Customer Loyalty
Evan Jones
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August 27, 2018
How Much Time Should CEOs Spend with Customers?
Kathy Lord
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August 17, 2018
Bots and automation don’t automagically create a great customer experience
Scott Brinker
-
August 14, 2018
Amazon telegraphs the next step in pharmacies
Mike Moran
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July 31, 2018
Why Digital Transformation And Technology Refreshes Are Not Going To Make The Difference
Martin Hill-Wilson
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July 26, 2018
What does “Customer Experience” really mean? Text analytics sheds some light
Bob Thompson
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July 17, 2018
How did marketers let GDPR happen?
Mike Moran
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June 27, 2018
There Are No Clear CX Leaders Among US Brands – For The Third Year In A Row
Rick Parrish
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June 20, 2018
Introducing the CXtech 100K, a $1 Trillion Market. You’re Welcome.
Bob Thompson
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June 16, 2018
Self-Service Brick & Mortar Stores Leave Your Brand Vulnerable to the Competition
Richard Shapiro
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June 14, 2018
Don’t Pay Employees For Delivering Good CX – Why Monetary CX Incentives Drive Worse CX In The Long Run
Maxie Schmidt-Subramanian
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June 11, 2018
The Challenge of AI Voice Assistants in Customer Service
Kaye Chapman
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June 7, 2018
To Have Friction or Not To Have Friction Along the Customer Journey
Vidya Priya Rao
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May 21, 2018
5 Things You Should Not Do in the Name of Customer Experience
Joseph Michelli
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May 18, 2018
Why CRM Struggles To Improve The Customer Experience
Paul Selby
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May 9, 2018
How to Fix Cable: Better CX, More Innovation, or Lower Prices?
Bob Thompson
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May 5, 2018
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Page 5 of 27
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Nidhi Dubey
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[Research Round-Up] New Study Shows the Continuing Value of B2B Thought Leadership
David Dodd
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April 25, 2024
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Steve Curtin
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April 25, 2024
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Colleen Stanley
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April 25, 2024