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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
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Free CX E-Book
Home
Enterprise Technology
Contact Center
Page 68
Contact Center
Don’t Get Hung-up on Hold Times
Richard Shapiro
-
January 24, 2013
Customer Relationship Metrics’ Most Comical Contact Center Stories
Jodie Monger
-
January 23, 2013
Infosys launches AssistEdge to improve cross-channel customer service experience
Bob Thompson
-
January 23, 2013
Post-call IVR surveys: the key to call center process improvement
Jodie Monger
-
January 16, 2013
Be an Attitude Adjuster
Peggy Carlaw
-
January 15, 2013
Top 3 Secrets to Maintaining Business Continuity
Dan Kusel
-
January 11, 2013
Nuance Acquires VirtuOz. What Does This Really Mean?
Kate Leggett
-
January 10, 2013
The Best of Knuggets and Knuckleheads: Post-call IVR Surveys
Jodie Monger
-
January 9, 2013
The Goose That Lays The Golden Egg
Naresh Kothari
-
January 8, 2013
Customer Service: The Catch in Catch 22
Nitin Mahajan
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January 8, 2013
The Strategic Role of the Call Center in a Recovering Economy
Peggy Carlaw
-
January 3, 2013
Send all of your Crazy Customers to Zappos Contact Center
Jim Rembach
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December 28, 2012
Call Centers Get Savvy for 2013
Kevin Bottoms
-
December 19, 2012
Turn Holiday Hassles into Opportunities with a Flexible, Virtual Workforce
Peter Formisano
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December 14, 2012
2013 Customer Service Strategy for Your Call Center
Erica Bell
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December 14, 2012
Agent Insight #1: The Positive and Negative of Agent Scripting
Patty Isnor
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December 14, 2012
It’s Time for Change in the Contact Center
Matt McConnell
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December 13, 2012
Contact Center Management: Hire the Right People
Rachel Miller
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December 13, 2012
Turning Agent ‘Best Practices’ into Standard Practice
Bob Fike
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December 13, 2012
How Cloud-Based Infrastructure Revolutionized Call Center Operations
Arnaud Dumas De Rauly
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December 6, 2012
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Page 68 of 113
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