You mix Marketing, Customer Relations & Project Mgmt, Pre-Sales, Web/UI Design and serve it all on a Rugby field along with Customer Services and Customer Experience - Follow me on Twitter / Facebook
Cloud-based software and applications have made a huge difference in every industry across all verticals, but how has it specifically revolutionized call centers? With...
In our world of rapid communication, customer input and opinions have become more crucial than ever before. A single bad opinion can spread virally,...
Everyone has heard of Amazon.com. The company, which began as an online bookstore in 1995, sells nearly everything a consumer might possibly need. The...