Philip Piletic

3 Simple Ways to Boost Employee Engagement and Productivity

Today's businesses face innumerable challenges in their mission to grow and expand market share. The nature of many of those challenges tends to shift...

3 Ways SMEs Can Use Location-Based Marketing to Deliver a Killer UX

Today's global economy is bigger, more interconnected, and competitive than ever before. That's largely due to the internet, which has all but erased borders...

CX Improvements can Make Your Business Resilient Against an Economic Downturn

Customer experience management is more of an art than a science to some people. It refers to any number of processes that are supposed...

Want more conversions? Improve your UX

Do you like dealing with a poorly designed website? Neither does anyone else, judging by the feedback collected from consumers at a number of...

How to Steer Project Management to a Customer-Centric Road

Customers have never had this many options and demands. The power customers have is quite overwhelming, making project management much more important. A project...

Call Centers Need to Evolve With Customer Expectations

A company's primary goal may be to sell, but to do that, it needs to please customers one way or another. Some people make...

Optimizing the Customer Experience for Gen Z

A wise business owner knows to follow their customers' needs. One way to follow customers is to understand customer blocks. For some time, people...

How to Properly Mix Emotions into Customer Experience

Considering how much marketing experts have focused on data in recent years, it's very easy to forget that consumers are people and not a...

Reducing Errors Through Technology to Boost Satisfaction

Errors, especially in the medical field, can have dire consequences. Satisfaction in almost every field requires a service to be rendered without errors. Even...

Why a Smooth Payment Process is Important for Customer Satisfaction

While it might be nice to imagine a world where everything is completely free, consumers understand that they need to exchange money for goods...

7 Ways to Motivate Your Customer Service Team

Do you want to motivate your customer service team but you don't know how? Do you wonder why you have to motivate them? It's...

Rethinking Marketing Funnel Logistics: Understanding Adaptive Engagement

Little do most people know but the idea of marketing has been around for centuries. Although marketing techniques such as advertising and branding on...

5 Ways to Improve the Customer’s In-Store Experience

Image credit: https://www.pexels.com/photo/woman-holding-card-while-operating-silver-laptop-919436/ More people are buying products online than ever before, but brick and mortar stores are still alive and well. Customers still want...

How Client Experience Has Become the Focus of Professional Firms

Image credit: https://www.pexels.com/photo/people-using-computers-on-table-1449052/ Professional firms have had to transition to meet their customers’ needs. There was a time when delivering a quality product or service...

Multilingual Support and How It Can Boost Customer Experience

Image credit: https://www.pexels.com/photo/achievement-adult-agreement-arms-1153213/ The world is multilingual, and a lot of businesses understand that the Internet has opened up a world of new customers. When...

Why All Employee Engagement Must Start at the Top

Image credit: https://www.pexels.com/photo/advice-business-colleagues-communication-1161465/ Today, employee engagement is one of the hottest topics in corporate strategy and workforce management circles. There's plenty of good reasons for...

Product Recalls: Enhancing Customer Experience

Product recalls are a part of manufacturing, and these recalls effect some of the largest companies in the world. One key difference that these...

Gen Z Quits Social Media: How Marketers Need to Adapt

Generation Z seems to be having a love-hate relationship with social media. While some have become obsessed with it, others are giving it up...

Building Customer Trust in a Digital B2B World

Image credit: https://www.pexels.com/photo/group-hand-fist-bump-1068523/ In the business to business (B2B) sector, the internet has expanded options for procurement and strategic cooperation in a major way. This...

How Businesses Can Use AI to Improve Personalization Right Now

Today's customers have become accustomed to having their way. They are highly informed, motivated, and won't hesitate to head elsewhere if their needs aren't...

New Posts