Kelechi Okeke

Infographic: The History of Customer Service

Customer service as we know it today has taken over 2 centuries to evolve. Merchants, tradesmen even the local butcher and Hat makers had...

Reward and Recognize Excellent Service

The desire to feel special is natural to human beings. People want to know that they matter to others and we all want to...

Three Things That Negatively Impact Customer Experience In Your Business

One of the most important factors in establishing brand loyalty is the customer experience. Building Customer loyalty is about more than just creating...

Customer Service: Managing Workplace Stress

Image from: www.medicaldaily.com In the service rendering industry dealing with people every day can be hard on the nerve sometimes especially when you have to...

What Having a Social Media Presence Can Do For Your Brand

Although social media is relatively recent, we can all agree that it is here to stay, and it has turned itself into a vital...

Great Internal Customer Service Leads To Increased Profits

Customers are not just people who pay for the goods & services you offer, they also include those people whom you work with every...

How Does Emotional Intelligence Affect My Service Quality?

Human beings usually make decisions based on emotions and then rationalize with logic, being able to understand how people (Customers too) feel and why...

Are The ‘Nice’ Customers Ruining Your Business?

Most business owners have a puzzled look on their faces whenever i throw this question at them. They wonder how a Nice Customer can...

Effective Communication Skills: Active Listening

Most times companies hire staff, train them on Customer Service and deploy them to the field to carry out their various service functions, without...

Handling the Very Upset Customer

If you have a job in service industry, it is almost inevitable that you’ll encounter a disgruntled customer who is very unhappy about the...

5 Things You Can Do Every Day to Up Your Customer Service Game

In terms of personal development, a career in Customer service is one of the most rewarding careers in our time, this is because most...

Drawing The Line Between Doable And Outrageous Customer Requests

While it is essential to go above and beyond our call of duty to provide positive and exceptional Customer experience, it important to...

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