To all of you, serving to the world.


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Dear Friends,

I´m posting these in tribute to all the people who´s ever been involved in a customer service job, in any form. For all the people performing in the Customer Contact departments from all over the world, with their passion, attention to details, willingness to care, shining smiles,…For those evoking a comfortable and pleasant contact experience to their guests, making the emotional connection, going the extra mile, going sometimes beyond and out of policies and procedures just for their service soul, even sometimes risking the disapproval of their upper managers,……

For all of you, you have one of the most powerful positions in a company.Really, you have the power to make a customer smile, think positively about you and your company, energize the day of a person, touch the soul of a man,….And at the same time you can feel and experience all these back on you, it´s the magic of everyday life in these show business,…

If you think seriously about your position, you must be pride, take these profession with pride and joy. You´re carrying out an important part of any business, on your shoulders ,and you should realize it. Also you should get quite reasonable paid for that, you have a strategic position, you´re performing in a decision making area, in a business perception former area,….

And you´re playing with your team, let´s say you are an offender and other units are giving you the ball to score, in these game balls are value and your goal is keeping the business up working in partnership with internal and external customers. Focus on your customers teaming up with your coworkers from your and other units.

If you have some kind of coach, and it´s a real one, he or she will value your job and will consequently reward you in the same way.

There it will come times that you will feel frustrated, undervalued, mistreated, times that you will not perform your best, and you will regret a word, an act,a bad attitude, ….Do not blame you too much for that, those things happen. When those times arise, just learn from the mistake and go forward, share your learnings , apologize, be honest,…and soon you ´ll see again the joy in that profession.

I must tell you must have a caring soul for being in that industry ,and performing properly. That may be the gift of god for putting you up in the front, is a must have resource.You must be a person of light for serving to the world, or you must have a potential to unlock all these resources on you.

Get away of negative thoughts, of unproductive thinking, of bad thinking fitness, and you´ll be on the right way.

And please owners, middle managers, general managers of any business kind and sizes, let your contact departments shine, let them grow with you ,with the right business culture and management style. Don´t make them contract , make them expand, help them flourish,….and you will also consequently benefit from that.

Let me hear your comments and thoughts about that writing.Please Make your contribution on the topic, so all of us can share and expand our knowledge.

David Camps
Customer Service professional and passionate about related areas like customer experience, consumer psychology and organizational development.Founder of the client-experience project.


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