The Rules of Response – Presentation


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Last year, I posted “
The Rules of Response
“. Since then, I’ve used it as the basis for discussion sessions with some of our customer service and professional services teams.

Recently, I’ve been asked to develop and deliver “training” sessions for the more than 100 customer service employees that our company has in North America.

I’ve always considered that the people who do the work are the experts. So, I don’t really do training sessions. I prefer to have a 15 minute presentation to set the subject and guide the general direction of the discussion and then use the rest of the time to get the people talking about it. (I often learn more during these sessions than anyone else!)

For this next round of customer service discussions, I decided to try Prezi.

Here’s the basic presentation. I would really appreciate any and all comments.

Republished with author's permission from original post.

Eric Jacques
Customer Excellence Blog
Customer Service Excellence Advocate -- working as a Client Satisfaction Manager


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