The Law of Emotional Connection


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Emotional Connection

The Law of Attraction is a multi-billion dollar industry that has as many critics as it does fans. Its fans rave over its benefits, while its critics point out flaws in its approach and its inability to be measured.

Whatever side of the coin you fall on, there’s another angle that – to me – is more effective and is a prerequisite to any law of attraction, and that’s the Law of Emotional Connection.

Note – don’t worry, I’m not about to go all artsy fartsy on you, this is still just a blog post!

The Problem With Attraction

For years, marketers and advertisers have been trying to generate revenue through attracting eyeballs to brands and products. Usually, many campaigns will go for the quick hit – a big launch, lots of cool words and media, and a call-to-action that pins you back in your seat and makes you say, “Hell yeah!”.

The problem with this is that it’s basically just the law of attraction at work. You make something attractive; your audience finds you (product/brand) attractive; and the sale is completed. Then the cycle ends, and a new one begins, often for thousands (if not millions) of dollars.

It’s kinda like a new couple just beginning to date – initial attraction, but then the buzz wears off, and if there’s nothing left after that, the next step is usually going separate ways. Now, if you’re a big business with a big fund for marketing and advertising, then maybe you can keep this cycle going. The rest of us, though? We need to work on more than attraction.

We need to work on connection, too, and not just any connection, but emotional connection.

The Law of Emotional Connection

My grandfather was a proud, stubborn man – a typical product of his generation, a Scotsman who never took no for an answer even when that was the only answer left. He was married to the same woman for more than 40 years before she passed, and it devastated him.

He began to shrink in stature and voice, and it was almost like watching a giant become a normal person. We tried everything to help, but like I say, he was stubborn.

Then he heard an advert on the radio for a community meeting group on his area. It specialized in lonely, elderly people, and helped connect them to others in the same boat. Now, normally my grandfather would ignore this – “a bunch of scammy shite!”, would be his description – but this advert was different.

Because it tapped into his emotions and connections to his generation.

  • It had music from the ‘twenties in the background, and this reminded him of the dance halls he’d wooed my grandmother in.
  • It had an old-school radio announcer voice, so it reminded him of the war, and the community spirit that was built in Britain while Hitler was destroying its cities with bomber runs.
  • And it had a sympathetic yet emotional message about people of his age and how there are fewer friends to connect with as time goes by.

Simply put, it made my granddad think of all the great times he’d had and how he could still have them, even if the love of his life wasn’t there to spend these times with him.

So he called the company, started going to the meet-ups, and never looked back. He met wonderful people and began to live his life again. And he said it was the best decision he ever made.

The Connection Generation

Iggy Pintado wrote a great book called The Connection Generation, on how different generations are using technology to connect better and overcome stereotypes and barriers. I think the title is a great way for marketers and advertisers to look at how they’re currently trying to attract eyeballs, and really get past the attraction mindset and into the emotional connection arena.

Some are doing this already – think ads targeted at parents with the sole aim of getting their kids so excited about a product that there’s no way a parent can’t get it without being the worst parent in the world.

So emotional marketing is nothing new. But emotional connection marketing? That – to me, anyhoo – is still pretty untapped. Yet there’s no reason that it should be.

We have an unbelievable amount of tools at our fingertips that can tell us what people are buying; how they’re buying; when they’re buying; and a lot of what triggers their buying actions.

Yet many businesses aren’t looking at these as a key connector to their customers. Instead, they’re just seeing costs and another techy thing that they have to invest in.

But think about it. If you run a small brick and mortar business, you know your customers. You know their birthdays. You know their children’s names, likes and dislikes. You know if their pet is ill.

Because you talk. And listen. And connect.

Why should that be any different online? In fact, it’s easier, because you’re getting to know your customers and their likes, dislikes and buying triggers without them even coming into your “store”. And you can also bootstrap your costs if you’re working to a limited budget.

So isn’t it about time you started using that information and build on connecting with products and services based on actual wants and needs, as opposed to what you feel we should be attracted to?

Because if you don’t, others will. So – ready to connect?

image: Sterneck

Republished with author's permission from original post.

Danny Brown
Danny Brown is partner at Bonsai Interactive Marketing, a full service agency offering integrated, social media and mobile marketing solutions. He is also founder of the 12for12k Challenge, a social media-led charity initiative connecting globally and helping locally.


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