The Top Reasons Why Travel Agencies Should Start Outsourcing Inbound Reservation Services


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Reasons Travel Agencies Should Outsource Inbound Reservation Services

Travel agencies are always looking for more consumers like any other business out there. In fact, Statista reported that there will be an increase in profits of travel agencies in the U.S. In 2008, it has dropped to a very low percent. However, in 2015, the travel industry has seen over 60 percent increase in sales. Statista also reported that the U.S. might get a whopping $17.3 million by 2020.

Travel agencies have used different methods to get new clients to buy their services. Nowadays, social media and the internet is the trend. However, earlier this year, Statista reported that about 16 percent of respondents will book a trip using a travel agency.

That’s where inbound reservation services would come in. They will ensure that their sales will get higher after outsourcing a call center.

Better Service
With inbound reservation services, they can give their customers a better service. They can provide a better treatment for their consumers. If you have a better service that will mean that people will come to you often. They would book you again and again because of it. Inbound call centers will hire an expert to do your job. Experts who know how to convince people to take the service or deal you are offering without making the customer mad.

Accommodate More Customers

When a travel agency outsources inbound reservation services, it will be made sure that more customers will be accommodated. No customers, new or old, will be left out. Every call, chat or email will be answered. Unlike, when it is just you and your company doing it, you might unintentionally ignore some of the messages or calls because you are too busy booking hotels for other customers, with an inbound call center, this will never happen.

Fewer Mistakes
Outsourced inbound reservation services will have few to no mistakes. Call centers, especially in the Philippines, are known to do their job honestly with a little to no mistake. They will do their best to perfect the job they are doing. Call centers have employees who majored in these areas. They only hire the best of the best and that is why you need not worry about mistakes. They will study your offers and services and will represent your agency the best way they can.

24/7 Access
There are tons of call centers that operate 24/7. When you operate all day all night, it would likely increase your sales. It would result in having more customers purchasing your packages. Also, it would mean that there will be more loyal customers who will be happy at your customer service. Not only are call centers open 24 hours and seven days but many of them are also bilingual or multilingual. This means that you can expand your travel agents worldwide. You can also accommodate more customers in other parts of the world.

Traveling is a very trendy thing nowadays, there are more people who would rather pay for their travels than invest or start a business. They treasure the memories from the travel and that is why travel agencies should take the opportunity in the rise of it.

Fred Chua
I am a Philippine-certified Electronics and Communications Engineer who serves as the CEO of Magellan Solutions Outsourcing Inc. Magellan Solutions is one of the top call centers/BPO companies in the world that can deliver high-performing operations to businesses of any type and any size.


  1. Thanks for the informative post. Travel and Tourism sector witness a daily hike in its growth because of the daily offers and plan that customers get to hear with every sunrise. As consumer reach rises, so does the competition. Because of this, it needs operators to offer best-in-class service to get more customers, remain innovative and even retain the existing ones that can be present on a telephone call or on any other social media channel or messaging app. Customer satisfaction can be achieved by Outsourcing to a call center providing customized and comprehensive solutions to one and all. Their continuous efforts help deliver services at economical prices to retain their customers as well as gain competitiveness in the marketplace generating more customers and ensuring a persistent 24X7 availability to both existing and new users.


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