Riverside County Regional Medical Center Selects Surado CRM


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Riverside County Regional Medical Center Selects Surado CRM
Next Generation Healthcare System Designed and Developed using Surado CRM Health.

Riverside, CA, March 31, 2008 – Surado Solutions, the emerging innovator in Customer Relationship Management (CRM) solutions, today announced that Riverside County Regional Medical Center (RCRMC) went live with Surado CRM Health earlier this month replacing its current Indigent Managed Care System as part of its Comprehensive Case Management system initiative.

The Medical Center is a 520,000 square foot state-of-the-art tertiary care and level II adult and pediatric facility, licensed for a total of 439 beds. There are 364 licensed beds in the main acute-care hospital, and 77 licensed beds in a separate psychiatric facility. RCRMC has 12 operating rooms, a helipad located directly adjacent to the Trauma Center, and state-of-the-art digital radiology services, including magnetic resonance imaging (MRI) and computerized tomography (CT) and all single bed rooms.

RCRMC needed a powerful, flexible, highly customizable and scalable workflow based system geared towards high growth and provide better customer service. One goal was to standardize business processes through comprehensive workflows and automated business rules to improve efficiency and provide a new level of care throughout the Medical Center. RCRMC went through a rigorous competitive bid process resulting in the selection and subsequent purchase of a 300 User license of Surado CRM with various modules including Surado Integration Module, Surado Audit Trail and Surado Version Check.

Riverside County Regional Medical Center successfully completed an Indigent Services System, named HealthCRM. Using Surado CRM as the foundation for Indigent Services Business needs and working with Surado consultants, hospital staff created business solutions for Eligibility, Claims, and Financials. By leveraging Contact Management and features of Workflow within the Surado Enterprise product, and the use of Microsoft Visual Studio, RCRMC has been able to incorporate business practices into consistent business processes. RCRMC information technology software engineers developed more than 240 custom healthcare screens for various business functions including indigent Patient Registration, Scheduling, Eligibility Tracking, Claims Adjudication and Processing and Provider Relations. Reporting and Analytics using built in reporting tools and integration with Business Objects’ Crystal Report Writer will provide managers and administrator with operational reporting as well as key performance indicators. Complex business rules and screen designs were accomplished using Surado CRM Custom Application Designer (CAD) which is part of the Core Surado CRM system.

RCRMCs Chief Information Techology Officer, Edward Papp, is considering expanding the use of the CRM solution into other areas of the hospital. “With tightening economic constraints in public health, Surado provided an affordable alternative to outdated and manual processes.” said Edward Papp, Chief Information Officer of RCRMC.

“With Surado CRM Health, we are maximizing the impact of CRM technology to improve organizational and productivity results in the healthcare setting by integrating technology with clinical and operational workflow. For RCRMC, Surado delivered a product where extensive rapid application development features and automation work in concert to deliver a better user and patient experience.” said Sundip R. Doshi, CEO of Surado Solutions, Inc.

About Riverside County Regional Medical Center
Riverside County Regional Medical Center (RCRMC) is located in the City of Moreno Valley, centrally located and accessible for all areas of Riverside County. A teaching hospital accredited by the Joint Commission for Accreditation of Healthcare Organizations (JCAHO), RCRMC offers training programs for nursing students, medical residents, and allied health professionals attending Riverside Community College, Loma Linda University, Western College of Health Services, and other facilities.

RCRMC has the capacity to manage 200,000 patient visits in specialty outpatient clinics; the Emergency Room/Trauma Unit has the capacity to manage 100,000 patient visits annually. Employees and staff are at approximately 2,100. The award winning RCRMC is well designed and equipped to provide the latest in health care through the 21st century and beyond.

For more information about Riverside County Regional Medical Center, please visit http://www.rcrmc.org.

About Surado CRM
Surado CRM is available for enterprises up to 5,000 concurrent users. In addition to the core product, Surado offers more than 20 product options and modules that further extend core CRM functionality including verticals directed towards Healthcare, , Technology, City/Government, Education and Banking & Financials. Surado CRM is available directly from Surado by calling 1.800.4SURADO (1.800.478.7236) or through Surado’s Channel Partners. Product information, as well as a complete listing of Surado CRM modules and features can be found at www.SuradoCRM.com.

About Surado
Surado Solutions, Inc., founded in 1995, is headquartered in Riverside, CA. With products in all 50 US states and over 64 countries worldwide, Surado provides a full spectrum of products and services in Customer Relationship Management (CRM). For more information about Surado’s CRM products and services, visit www.SuradoCRM.com.

Media Contact:
Marian Prigmore
(800) 4SURADO
(800) 478-7236


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