Right Balance Between Ai and Human-Centric Approach in Leadership


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In a world of technology where we talk about Generative AI, Machine Learning, Data Science, Data Mining, Artificial Neural Networks, and much more, one can wonder what the role of Leadership is.

How can one find the right balance between technology and human-centric Leadership?
It is evident that Artificial Intelligence is changing and will dramatically change how we work.

Finding the right balance between AI and human approaches in Leadership will involve leveraging the strengths of each to maximize effectiveness.

As the AI revolution progresses and employees experience a mix of acceptance, fear, excitement, and distrust, the best leaders must embrace the technology and master the core qualities of human Leadership.

Here are some examples:

1. AI for Data-Driven Insights for Strategic Decision Making:

AI provides insights into market trends, customer behaviors, and operational efficiency. AI excels in processing large amounts of data quickly and accurately that humans might overlook.

Human leaders can then interpret these insights in the context of broader strategic goals, considering factors like organizational culture, long-term vision, mission, and ethical considerations. Leaders can use AI analytics to understand market trends, customer preferences, and operational efficiency. This data-driven approach will help Leadership make informed decisions, reduce risks, and identify opportunities.

2. Human Judgment and Emotional Intelligence:

While AI can provide data-driven insights, human judgment and emotional intelligence are invaluable for understanding complex social dynamics, empathizing with employees, and making nuanced decisions. Leaders should rely on their Emotional Intelligence to inspire, motivate, and connect with their teams on a personal level.

3. Collaborative Decision-Making – Employee Engagement and Development:

AI can assist in talent management by analyzing employee performance data, identifying skill gaps, and recommending personalized learning and development opportunities. Chatbots and virtual assistants can also provide employees with instant support and guidance.

Human leaders play a crucial role in fostering a positive work environment, building relationships, and providing mentorship and coaching. They can offer emotional support, recognize individual achievements, and inspire team collaboration.

Effective Leadership often involves collaborative decision-making processes incorporating AI systems and human experts’ inputs. By combining the analytical power of AI with human creativity and intuition and empowering the staff, leaders can make well-rounded decisions that consider quantitative data and qualitative insights.

4. Ethical Considerations:

AI systems can help leaders identify and mitigate biases in decision-making processes.

Human leaders must take responsibility for ethical decision-making, set clear ethical standards, ensure that AI systems are used responsibly and ethically, and respect human values. This involves establishing guidelines for AI usage, monitoring its impact on employees and society, and addressing ethical concerns.

5. Continuous Learning and Adaptation:

Both AI and human approaches require continuous learning and adaptation.

Leaders should foster a Culture of learning within their organizations by becoming a Learning Organization, encouraging employees to embrace new technologies, develop new skills, and adapt to changing circumstances.

6. Innovation and Creativity:

AI technologies like natural language processing and machine learning can aid in innovation by generating ideas, predicting market trends, and automating routine tasks, freeing time for creativity.

Human leaders encourage innovation by fostering a culture of creativity, risk-taking, and experimentation. They provide the vision, inspiration, and Leadership needed to drive innovation initiatives, encourage diverse perspectives, and facilitate cross-functional collaboration.

Ultimately, the key to successful Leadership lies in striking a balance between leveraging AI’s efficiency and analytical power and harnessing the empathy, creativity, and judgment of human leaders. By combining these approaches, leaders can navigate complex challenges, drive innovation, and inspire their teams to succeed.

By striking a balance between AI and human approaches, leaders can harness the power of technology while also fostering human connections, creativity, and ethical Leadership within their organizations. This integrated approach enables leaders to make informed decisions, empower employees, drive innovation, and achieve sustainable success.


Alain Najar
Alain Najar: EHL Business Hospitality school graduate, MBA-BSL Lausanne, certified trainer HES-SO-Switzerland, Certified Hospitality Educator-USA, EFQM expert, LQA mystery shopper. Worked 13 years: Hilton-11years, Sheraton, Accor, in Kuwait, Dubai, Madagascar, Syria, Egypt. He joined EHL as a senior lecturer for 30 years, teaching F&B management and Service Quality Design related to Customer Experience-CX. Currently, at the head of Najar Hospitality Consulting, he still share his knowledge as a visiting professor, delivers seminars and certifies hotels schools around the world.


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