Episode #11 – The 90/9/1 rule, the importance of engaging the 1 percenters and an excerpt on the value of exceeding expectations
I’m joined by wingman Jack Campisi (a.k.a ‘Social Jack’ or ‘Maverick’) on the video podcast.
Here is a rundown of the vodcast:
– We discuss the 90/9/1 rule pertaining to online content generation
– We talk about the importance of engaging that valuable 1 percent of content creators
– We look at an excerpt from Kristina Evey of kristinaevey.com
– Kristina talks about exceeding expectation by going ‘above and beyond’ with customer experience
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