Company slashes sales management time by 50%; saves 35% over competing
solution
BLUE BELL, Pa., Sept. 9 /PRNewswire/ — WiredContact, a provider of
affordable, web-based customer relationship management (CRM) solutions,
today announced that Prestige Resorts & Destinations has implemented
WiredContact Enterprise as its CRM solution. As a result, Prestige Resorts
has cut sales management time by 50%, while saving approximately 35% over a
similar solution from SalesForce.com.
Prestige Resorts connects meeting and event planners to a global network of
destination management companies, high-quality resorts and hotels. As a
single-source connection for the hospitality industry, Prestige’s success
depends on forging, maintaining and managing relationships with thousands of
businesses, making a CRM system a critical part of the company’s
infrastructure.
“Our existing CRM system lacked the customization and relationship
management capabilities that our company needed, so we began the search for
a flexible, affordable CRM system,” said Tori Trobak, director of
Administration. “WiredContact Enterprise was one of the few CRM platforms
that could deliver what we needed.”
WiredContact Enterprise is an affordable web-based CRM solution that offers
powerful online and mobile CRM capabilities previously exclusive to
higher-end, more expensive solutions. Available in a self-hosted or hosted
environment, WiredContact Enterprise features an open, flexible architecture
and ability to connect to several industry-standard database engines. As a
result, WiredContact Enterprise offers easy implementation, management and
customization.
Along with WiredContact Enterprise, Prestige also considered SalesForce.com
but quickly negated it due to price. “Based on our analysis, over a
three-year period WiredContact Enterprise will cost Prestige approximately
35% less than SalesForce.com,” Trobak said. “This was a key consideration
for our company.”
In addition to affordability, WiredContact Enterprise offered easy
implementation and maintenance. A built-in conversion utility automatically
transferred Prestige’s information from its old system to the new one. The
company also chose to have WiredContact host and maintain the system, easing
the administrative burden on the company, which does not have dedicated IT
staff.
Customization also played a key role in the decision to choose WiredContact
Enterprise. “WiredContact Enterprise is easy to customize for the needs of
our business, and more importantly, our customers,” said Trobak. “In fact,
by implementing customized lead management and tracking capabilities, we’ve
cut the time it takes our sales partners and managers to enter and manage
sales opportunities by 50%.”
Trobak added that the gains in efficiency have been matched only by
WiredContact’s exceptional customer service. “From implementation through
operation, their customer service has consistently gone above and beyond my
expectations,” she said. “I’m confident that WiredContact will be an
important part of our operations as our business continues to grow and
evolve.”
About WiredContact
WiredContact Worldwide is a leading provider of web-based Customer
Relationship Management (CRM) software that helps businesses drive sales,
track opportunities and manage customer relationships. WiredContact
Enterprise enables sales teams and workgroups to easily access and share
real-time information over the Internet using PCs, MACs, Blackberries and
other web-enabled PDAs. The on-line and mobile versions are easy to use,
quick-to-implement and provide unparalleled customization, integration and
flexibility options.
Companies can install and manage WiredContact on their own server or opt to
outsource the Software as a Service (SaaS) in the WiredContact Hosting Data
Center. The Professional Services Group provides a wealth of CRM expertise
to help companies exploit the use of the software. More than 4,000 companies
worldwide use WiredContact, ranging in all sizes from a wide range of
industries. A sampling of customers includes United Health Group, Lafayette
Industries, Delta Dental, CSM Lodging Services, Citco SA Suisse, Carrier
Rental Group and NTH Consultants.
WiredContact Worldwide is a division of Practical Sales Tools, Inc., a
business that has grown organically since it was incorporated in 1996 as a
privately held Company. For more information, visit the Web site at
www.wiredcontact.com. .
CONTACT: Carol Foster, +1-858-449-2779, [email protected], for
WiredContact Worldwide
