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Employees Will Spread the Word, so Consider the Message Carefully

Chris Stiehl -

Offshoring of Call Centers May Have Negative Brand Repercussions

Jim Barnes -

Is There “White Space” in Your Customer Relationships?

Andrew Rudin -

Mitigating the Fears of Open Communities

John Todor -

What Exactly Is Customer Experience Management?

Graham Hill -

Many Businesses Unprepared as Product Recalls Jump 35%

News Editor -

A CMO’s View on Customer Support

Alan See -

Xactly Corp. Secures $30 Million to Cement Leadership Position in Sales Performance Management

News Editor -

Seapine Software Releases Initial Quality-Ready Assessment Results

News Editor -

Customer-Centricity Hasn’t Made It to Mainstream Marketing

John Todor -

Collaboration 2.x Is About Managing What Just Happened

Cary Landis -

Virtual Global Introduces TeamHost.com for Managing Teams Online

News Editor -

My Latest Research: Marketing Beyond the Status Quo

Elana Anderson -

Sun Microsystems Is a Gold Sponsor of the Anita Borg Institute’s Women of Vision Awards Banquet

News Editor -

Anita Borg Institute CEO Featured in Silicon Valley/San Jose Business Journal’s 2008 Who’s Who In Silicon Valley

News Editor -

B&D Industrial Selects Infor ERP A+ to Fuel Growth

News Editor -

Scottish Water Chooses Graham Technology and Atos Origin to Help Improve Its Customer Connections Service

News Editor -

Preparing for the Elderly Customer Experience

Graham Hill -

The Mark of Quality: Are You Using Permanent Ink or Temporary Tattoos?

Alan See -

EGain Powers Customer Service at U.K. Energy Giant

News Editor -
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