Scottish Water Chooses Graham Technology and Atos Origin to Help Improve Its Customer Connections Service


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ciboodle customer interaction platform at the core of the solution

Glasgow, U.K. – April 29, 2008 – Graham Technology, a provider of customer-oriented business software and services, in partnership with Atos Origin, has been awarded a new business transformation contract with Scottish Water aimed at dramatically improving its water and sewerage connections service. This new contract forms part of a four-year framework agreement between Atos Origin and Scottish Water for application development projects and programmes.

This new contract will see Atos Origin design, build and implement a new online IT solution. This will streamline the process that builders and property developers go through when applying for water and sewerage connections to new properties. Once fully implemented, the new online system will provide operational efficiencies and reduce costs for Scottish Water, whilst improving the overall customer experience.

“We have selected Atos Origin, in partnership with Graham Technology, due to their proven expertise in implementing large and complex business change and customer-service focused IT programmes,” said David Brown, Head of IT, Scottish Water. “They will provide Scottish Water with the right mix of technical and project management capability and I am confident that, working together, we will achieve our business aspirations.”

“We are delighted to have been selected to work on this important and exciting project,” said Steve Langmead, Vice President – Scotland, Atos Origin. “Working in partnership with Graham Technology and utilising ciboodle, we will provide Scottish Water with a best-of-breed solution that will add real value to the company and its customers alike. We are absolutely committed to helping Scottish Water achieve its operational efficiencies and improve its end customer experience.”

Core to the solution will be Graham Technology’s ciboodle suite – the company’s award winning customer interaction suite that improves the speed of customer interactions and helps manage business processes more effectively.

“We are pleased that ciboodle has been selected as a platform for change in Scottish Water and look forward to working with Atos Origin to design, build and implement the right IT solution for the Customer Connections programme,” said Mike Hughes, Managing Director, Graham Technology. “Working with major IT services companies like Atos Origin is a key part of our business strategy, and we are excited to be their partner on this project.”

About Graham Technology
For over 20 years, Graham Technology has helped improve the way large organizations interact with their customers. Provider of the award-winning customer interaction software suite, ciboodle, the company also offers a range of professional technology services. This proven combination attracts and retains high-value customers for Graham Technology’s clients, while reducing their operational costs.
Headquartered in the United Kingdom, Graham Technology has customers in 12 countries across five continents. With industry experience in a multitude of sectors, the company is consistently recognized by industry analysts as one of the world’s leading customer-centric technology providers.

About Atos Origin
Atos Origin is an international information technology services company. Its business is turning client vision into results through the application of consulting, systems integration and managed operations. The company’s annual revenues are EUR 5.8 billion and it employs over 50,000 people in 40 countries. Atos Origin is the Worldwide Information Technology Partner for the Olympic Games and has a client base of international blue-chip companies across all sectors. Atos Origin is quoted on the Paris Eurolist Market and trades as Atos Origin, Atos Euronext Market Solutions, Atos Worldline and Atos Consulting.

About Scottish Water
Scottish Water is a publicly owned business, answerable to the Scottish Parliament. As a new public sector model within the UK water industry Scottish Water aims to be as efficient and effective as water companies in the private sector. Scottish Water was formed in April 2002 following the merger of the three former water authorities – East of Scotland, West of Scotland and North of Scotland. This was one of the most complex mergers ever seen in Scotland. Scottish Water’s head office is in Dunfermline with principal offices in Aberdeen, Dundee, Edinburgh, Glasgow and Inverness. It employs approximately 3,700 people across Scotland. Scottish Water plays a crucial role in protecting the nation’s health by providing water and waste water services 365 days per year to 2.2 million households across an area that is one third of the size of Britain.

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