Packaged Application Testing CRM – Plug-and-Play


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Transformation – Building Packaged Application Testing offerings with application CRM aligned with product line Siebel, PeopleSoft, SAP, Oracle and with domain expertise like telecoms, manufacturing, banking & insurance will result in most complete packaged application testing CRM offerings for an IT service provider.

Made of each other – Customer has no time for test drive. Customer now seeks a packaged application testing solutions from a vendor that offers a deep industry domain and application testing expertise on a specific product line.

A customer always looks for a unique combination of domain expertise, application solution and product line knowledge. Let’s provide a customer-centric test approach – Plug-and-Play.

“Your solutions must fit in to customer’s imagination- your solutions and customer requirement should be made for each other”

Gap – There is a huge gap between the way packaged application testing models actually work in practice and the way it is managed and modeled by other IT Companies. Competitive advantage is achieved not through command, resource control, resource allocation, and resource billable. Instead, it is realized through collaboration, communication, innovation and domain excellence in practical way.

It is a proven fact that transformation of business model leads to growth and creativity.

“Let’s not learn at customer’s cost”

Packaged application testing CRM center of innovation – We know, innovation happens at the intersections, but at intersection, do we have a practical approach to train our test team? Hence an IT vendor has to come out with a ‘Packaged application testing center of innovation’, a platform to share the practical insights within a packaged application testing team members. Test teams are not made of test skills alone, it is how the skills of individual team member intersect and interact at an innovation platform, which has a practical approach, positive mindset and infrastructure. Emphasized should be given more on understanding the business domain of your customer and training programs must be designed to transfer the industry-specific domain knowledge and experience in practical way.

“You’ll not only able to transfer the knowledge but also the experience to your test teams”

Some of the practical approach could be: “Camping at customer site”, “Clone CRM test lab”, “Test then develop” (if you need more detail insights on setting up the packaged application testing CRM center of innovation then please write to the author)

Going forward, if you would like to transform your package application testing in a modern specialized structure format as provided above in brief ordinary blog, will have an extraordinary benefit, there could actually be two winners – You and your customer.

Kajal Das
Ericsson Telekommunikation
Kajal Das has telecom CRM domain testing experience. He acts as a point of contact between various Telecom service provider in determining in all aspect of CRM test being done in a practical and useful way. Provides strategic direction in testing for migration from legacy application to new applications and ensures that application implementation and integration will meet quality standards. He works for Ericsson Telekommunikation as Sr.Test expert.



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