One World Direct Wins Coveted “Call Center
Award of Distinction”
Association of TeleServices International Selects One World Direct
for Providing Industry Leading Customer Support
Mobridge, S.D. – Sept. 9, 2009 – One World
Direct, a leading provider of integrated fulfillment, call center and
e-commerce services, has been named one of the Association
Distinction winners. The Call Center Award of Distinction recognizes a high
standard of service that is challenging to achieve when a company services a
variety of clients. Under the award’s stipulations, winners employ call
center agents who exhibit a high level of proficiency in Customer
Relationship Management (CRM), courtesy, etiquette and proper call
techniques.
“One World Direct has been fortunate enough to be based in a
wonderful area full of people perfectly suited for the duties asked of a
call center staff member,” said Thomas Unterseher, CEO, One World Direct.
“Our community has given so much of itself in the form of gracious and
polite employees, and we work hard to give back to it in the form of
responsible business and a company of which Mobridge can be proud to call
its own.”
The Call Center Award of Distinction is carefully selected
through a taxing process. Representatives from the Association of
TeleServices International maintain a roster of companies that specialize in
customer relationship management and have large call center capabilities.
Over a six-month process, the association’s judges place calls to the
centers, posing as customers in need of assistance. In the massive sea of
phone calls placed to different companies, One World Direct consistently had
among the best recorded overall calls in customer care and service.
In the 15 years since its beginning as an order fulfillment
company, One World Direct has been recognized as a “Top 10 Growing With
Technology” winner by both Inc. and Cisco Systems in 1999, and has pioneered
the call center industry by providing highly trained staff and client
branded fulfillment products. It was also the first company to offer
real-time website and XML integration as part of its e-commerce
capabilities.
About One World Direct
Founded in 1994, One World Direct has grown to become an
industry leader offering direct-to-consumer e-commerce services to B2C
clients on a global scale. With its headquarters in Mobridge, S.D., and a
satellite operation in Los Angeles, One World Direct has demonstrated sound
business strategy while providing its clients with an efficient way to
deliver a consistent brand image to a variety of end consumers. The
company’s clients range from Fortune 500 conglomerates to small dot-coms,
span many industries and represent market sectors that include health and
beauty, fitness, vitamins and nutraceuticals, publishing, electronics and
apparel. One World Direct is respected in the fulfillment industry and known
for its flexibility, broad range of services and customized brand solutions.
More information on the company can be found at: www.owd.com.
Damion Martin
Wonacott Communications, LLC
Tel. 310.477.2871 Ext. 664
11835 West Olympic Blvd. #435
Los Angeles, CA 90064
