On dynamic capabilities and customer knowledge co-creation

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Chris Lawer
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Based on an extensive analysis of the academic co-creation literature and my previous work into market-learning capabilities, in this paper i provide a conceptual framework of processes and capabilities for customer knowledge co-creation.

Co-creation Capabilities framework

Download On customer knowledge co-creation and dynamic capabilities…(.pdf)

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Republished with author's permission from original post.

Chris Lawer
Strategyn UK / ZinC Healthcare / Cranfield School of Management
I lead Strategyn UK and work with global companies to help them become successful customer-centred innovators. My team has identified numerous high-value, pre-concept market opportunities and created growth plans that work. Find us at http://www.strategyn.co.uk I also lead ZinC - a healthcare technology opportunity, innovation and growth strategy consultancy. We have tailored customer-centered innovation theory, methods and processes for healthcare markets. Find us at Http://www.zinc-healthcare.com
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