nGenera CIM Announces “Know Your ROI Before You Buy” Promotion


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Free Custom Assessment and ROI Report Illustrates Business Value of Customer Experience Solutions

Bellevue, Wash. – August 31, 2009 — nGenera Customer Interaction Management (CIM), a division of nGenera Corporation and a global leader in next-generation customer experience software solutions, today announced a limited-time “Know Your ROI Before You Buy” promotion. Available to all organizations, customer service experts will perform a free assessment of business operations and will provide a custom report projecting the ROI customer service and sales solutions can deliver in their environment.

There are organizations all over the world that are reducing their contact center costs while delivering an improved customer experience by offering online interaction options at the customer’s moment of need. For example, the addition of nGen Knowledgebase has been shown to deflect more than 45% of incoming calls. Deploying nGen Chat has increased average sales volume by more than 30%. Certain customers have seen an increase in their email agent productivity by 50% when using nGenera’s CIMs email management products.

“Speaking about ROI is not enough; our ‘Know Your ROI Before You Buy’ promotion is designed to provide companies with a validated business case that demonstrates the true ROI they can achieve,” said Wade Pfeiffer, General Manager, nGenera CIM. “Our report assists the business owner in presenting their case to the rest of their organization.”

The service organization assessment begins with a questionnaire that evaluates a variety of key performance indicators (KPI) including contact volume, nature of interactions, handle times, agent productivity, sales volume, customer satisfaction, and reporting.

Based on the data, interactions with our expert services staff and the company’s goals for customer acquisition and retention, nGenera customer service experts build an ROI business case and deliver a detailed report to the prospective customer. The ROI report factors in all costs associated with the purchase of the customer experience software solution and shows exactly, how, where, and when the service organization will achieve an ROI through cost reductions and service improvements.

The nGenera CIM “Know Your ROI Before You Buy” promotion is available to companies operating a service organization (internally or externally facing). Interested companies can learn more and sign up to participate at This promotion is only for a limited time. Companies must sign up and complete the brief online questionnaire by October 30th 2009. This promotion is inclusive of all of nGenera CIM’s award-winning customer interaction modules: nGen Knowledgebase, nGen Chat (reactive and proactive), nGen Email, nGen Click to Call, nGen CoBrowse, and nGen Phone.

About nGenera Customer Interaction Management
nGenera Customer Interaction Management (CIM) is the global leader in next-generation customer experience solutions. Customers report increased customer satisfaction and measurable cost savings within six months of deployment. With 250% customer growth over three years, more companies trust their customer experiences to nGenera Customer Interaction Management. Customers include Canon, Dell, eBay, Epson, Ford, Microsoft, P&O, Scottrade, Sharp, Siemens, Sky Bet, Sony, and Sprint. For more information, visit

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