It’s National Customer Service Week this week! This is a great initiative promoted by the Institute Of Customer Service to raise the awareness of the need for, and the benefits of great customer service.
I think EVERY week should be National Customer Service Week, and it clearly is in winning businesses. However, it is definitely needed as it’s obvious that lots of businesses still don’t ‘get it’!
For example, a new report from research company TNS has found that….
- 92% of UK consumers have suffered tradesmen and delivery businesses turning up late
- More than 25% have experienced poor punctuality on a regular basis.
- 73% say that they are frequently kept in the dark about delays
- 78% say that they would be less likely to use a supplier again that failed to give precise delivery times
What does this all mean?
Well, it’s obvious that customer service is, and will continue to be, a key differentiator in ever increasingly competitive market places (I know, I know, that’s not really news – I’ve been saying it for years!!!!!).
I believe that the key issue is that there are still lots of businesses not doing this well – that provides massive opportunities for anyone who takes this stuff on board and actually does something about it!
Is that YOU?
The best businesses put and keep customer service on the agenda – they live and breath it each week, every week!
If you want some insights into how they do this…
then please download this FREE white paper:
CUSTOMER DELIGHT AS COMPETITIVE ADVANTAGE!
Finally, do get in touch if you need any help ‘making it happen’ in your business way after National Customer Service Week is over!
