My name is Donal, not Donald – not that you care


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Hi, my name is Donal – it’s not Donald.  It’s pronounced dough-nul, with the emphasis on the first syllable, like in doughnut. Not the best reference point maybe, but it’s a reference that most people who care get.

Why is this important?  Well really it’s not, unless you want to sell me something, or let me know that you’re interested in me, my company, or my opinion.

I’m writing this, because I’m struck by how poorly people listen some times.

“Hi, I’m Donal Daly, pleased to meet you.”

“Hi Donald, I’m John, let me tell you about me.”

Ok, it might be my accent, or the unfamiliarity of my name when spoken.  Perhaps I speak too softly or too quickly.  But that doesn’t account for email exchanges.

“Please contact me if I can help, Regards Donal”

“Donald, I’m looking forward to meeting you and showing you our product, Warm Regards, John”

Well, John – I can tell you’re not really interested. You’re not listening.

In truth, I’m not in slightest bit precious about what I’m called, how it’s pronounced, or how it’s spelled, but John, if you can’t get that right – well, first impressions count.

Little things matter.

If you’re interested – Donal is the anglicized version of the Gaelic word Domhnall which is the origin of Donald.  It is sometimes written as Dónal.  They say it means ‘World Rule’, but that’s a grand ambition.

But I forgot, you’re not interested. That’s about me, not about you.

Little things matter. It’s worth saying twice.

Republished with author's permission from original post.

Donal Daly
Donal is Founder and CEO of The TAS Group the creators of the Dealmaker intelligent sales software application. Donal also founded Software Development Tools - acquired by Wall Data (NASDAQ: WALL), NewWorld Commerce, The Customer Respect Group and Select Strategies. Donal is author of five books including his recent #1 Amazon Bestseller Account Planning in Salesforce. He can be found on his blog at or on Twitter @donaldaly


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