Leaning to Outside-In

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Can Lean evolve to embrace fully Outside-In principles?

Thoughts, observations and commentary – here’s the mini article with additional links http://bit.ly/a9oNHu

Republished with author's permission from original post.

Steve Towers
BPGroup.org
A seasoned practitioner with over 30 years of hands-on experience, Steve Towers is one of industry's noted experts in BPM, Customer Expectation Management and Performance transformation. Towers heads the Research & Professional Services network within the BP Group, the world's first and premier network for Process & Performance professionals.

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