Jacada and Spectrum Systems Join Forces To Help the Public Sector Improve Customer Service, Protect IT Investment


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ATLANTA – September 25, 2007 – – Jacada Ltd. (Nasdaq: JCDA), a leading provider of unified desktop and process optimization solutions for customer service operations, today announced that Spectrum Systems, Inc., a leading provider of end-to-end enterprise IT solutions and services to the public and private sectors, has added solutions from Jacada to its General Services Administration/Federal Acquisition Schedule (GSA/FAS) Contract #: GS-35F-5192G.

The Jacada WorkSpace and Jacada Fusion solutions are already in use in several federal and state government agencies, the U.S. Air Force and the U.S. Navy. These entities have successfully deployed Jacada solutions to simplify customer service operations and extend the useful life and functionality of critical legacy applications and infrastructure. The Jacada solutions: integrate legacy applications with modern web-based and service-oriented applications; make important information and data more accessible to government employees and citizens; and improve the customer service that the government provides to other government entities and citizens through improved contact center processes.

Spectrum Systems provides end-to-end enterprise-level solutions and services that help public and private organizations develop, deploy, manage, optimize and protect IT systems and assets. Spectrum utilizes their partnerships with carefully selected industry-leading technology solution and service providers and Spectrum’s own expert consultants to select and deploy the right technology to solve their clients’ business challenges.

“Efficient and effective customer service has become just as critical in the public sector as in most service-oriented industries,” said Paul O’Callaghan, president of Jacada. “Integrating existing applications and eliminating costly desktop complexity is essential for government entities to improve their operational performance. Jacada is thrilled to partner with Spectrum Systems to help federal institutions optimize their business processes and leverage their existing technology investments.”

“Jacada has an outstanding solution for challenges that government entities are presently dealing with and will be dealing with at an increasing pace for years to come,” commented Ronald Segal, president, Spectrum Systems, Inc. “The performance enhancements and cost-savings that Jacada Fusion and Jacada WorkSpace technologies have brought to public and private sector entities is clear, and we feel strongly that they are an important addition to Spectrum’s ability to help our clients improve the development and performance of their IT systems and applications through all phases of the technology life cycle.”

About Spectrum Systems

Spectrum Systems, Inc., headquartered in Fairfax, Virginia, is a leading provider of end-to-end enterprise-level solutions and services that help public and private organizations develop, deploy, manage, optimize and protect their IT systems and assets. The company’s reputation is built on the foundation of clearly understanding clients’ requirements and business drivers in order to design, deploy, and deliver the most suitable and cost effective technology. From the enterprise-level systems to the mission-critical applications, Spectrum has the expertise and knowledge to effectively manage and protect IT infrastructures. For more information, please visit www.spectrum-systems.com.

About Jacada

Jacada is a leading global provider of unified service desktop and process optimization solutions that simplify and automate customer service processes. By bridging disconnected systems into a single, “intelligent” WorkSpace, Jacada solutions create greater operational efficiency and increase agent and customer satisfaction. Founded in 1990, Jacada has more than 1200 customers and operates globally with offices in Atlanta, Georgia; Herzliya, Israel; London, England and Munich, Germany. Jacada can be reached at www.jacada.com.

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