Improving the Customer Experience: Lessons from Nespresso

By

-

April 18, 2013

1745

I had occasion to be in our Wiesbaden, Germany office last week and the conversation turned to who’s delivering a great customer experience in Europe. One company that came up was Nespresso. What are they doing and what can we apply to the automotive industry? This week’s Ride takes a look.

Let me know what you think.

Chris

@christravell

Republished with author's permission from original post.

ADD YOUR COMMENT
Please use comments to add value to the discussion. Maximum one link to an educational blog post or article. We will NOT PUBLISH brief comments like "good post," comments that mainly promote links, or comments with links to companies, products, or services.

Improving the Customer Experience: Lessons from Nespresso

ADD YOUR COMMENT
Please use comments to add value to the discussion. Maximum one link to an educational blog post or article. We will NOT PUBLISH brief comments like "good post," comments that mainly promote links, or comments with links to companies, products, or services.

New Posts

Transforming Customer Interaction with Conversational CRM

Why Community Engagement and Awards Matter for Brand Reputation

Travel Loyalty in a Value-Driven Landscape

The Revenue Impact of CX Training

5 Ways to Improve Your D2C Customer Service Efforts

ADD YOUR COMMENT Please use comments to add value to the discussion. Maximum one link to an educational blog post or article. We will NOT PUBLISH brief comments like "good post," comments that mainly promote links, or comments with links to companies, products, or services.

New Posts

ADD YOUR COMMENT
Please use comments to add value to the discussion. Maximum one link to an educational blog post or article. We will NOT PUBLISH brief comments like "good post," comments that mainly promote links, or comments with links to companies, products, or services.