Improve Productivity by Embracing Employee Emotions


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In the Octo­ber issue of Chief Learn­ing Offi­cer, Jay Cross wrote an arti­cle titled The Happy Bot­tom Line. I wasn’t going to read the arti­cle until the the­sis, in large pur­ple font, caught my eye, “Ask­ing work­ers to leave their emo­tions at home is a denial of human­ity.” This quote rang true for me, and I instantly recalled numer­ous bosses and col­leagues telling me, “Work is work. The office is no place for emotions.”

That logic couldn’t be more wrong. What bet­ter way to engage employ­ees than to con­nect on an emo­tional level, and use that con­nec­tion to increase employee hap­pi­ness and improve employee pro­duc­tiv­ity. Stud­ies have shown that employee hap­pi­ness and pro­duc­tiv­ity go hand in hand. Jay Cross ref­er­ences a study on the effect of hap­pi­ness in the work­place that deter­mined, “happy employ­ees are 31% more pro­duc­tive, sell 37% more, and are three times more cre­ative as their run-of-the-mill peers.” Those per­cent­ages clearly affect an orga­ni­za­tions bot­tom line. There­fore, hap­pi­ness is a bottom-line issue. HR pro­fes­sion­als, man­agers, and super­vi­sors would be wise to eval­u­ate how they engage employ­ees. Instead of sti­fling emo­tions, encour­age and embrace them. To read the full arti­cle click here.

Down­load the “Best Prac­tices for Reduc­ing Turnover” whitepa­per and learn what you need to know to increase employee engage­ment and reduce employee turnover.

Republished with author's permission from original post.

Rachel Miller
Rachel Miller is the Customer Engagement Manager at Nimble - a simple, affordable social relationship manager.


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