I Can Feel The #Delllove!


Share on LinkedIn

I recently used the 24/7 chat support @Dell to ask a relatively simple question about some computers we are looking to buy for the office. I had a fantastic chat with Angela who was extremely friendly and patient. Of course I took to Twitter to say thanks to both Angela_N and Dell. You can see my interaction with them.


Source: https://twitter.com/DellHomeUS/status/344941816115761152

Their response to my tweet made my day. Not only did @SusieAtDell reply to my tweet, she went a step further and sent me a video message. How cool is that? Thanks Dell for WOWing me and making my customer experience truly awesome! You hit the customer appreciation nail right on the head.

Republished with author's permission from original post.

Jeremy Watkin
Jeremy Watkin is the Director of Customer Support and CX at NumberBarn. He has more than 20 years of experience as a contact center professional leading highly engaged customer service teams. Jeremy is frequently recognized as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, and more. When not working he's spending quality time with his wife Alicia and their three boys, running with his dog, or dreaming of native trout rising for a size 16 elk hair caddis.


Please use comments to add value to the discussion. Maximum one link to an educational blog post or article. We will NOT PUBLISH brief comments like "good post," comments that mainly promote links, or comments with links to companies, products, or services.

Please enter your comment!
Please enter your name here