How measuring in-store Customer Experience can be so much fun!


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Customer feedback management – right from collecting to analysing customer data – is a cumbersome process for brands as they grow in size and scale. At the same time, it is something that they can’t take lightly as only with the right customer data can companies understand customers thoroughly.

So, if you are a brand with a physical outlet, how do you get customers to give feedback effortlessly? Secondly, how do you ensure that the feedback collected is processed without an over wastage of personnel, time and money? We suggest tablet devices!

Tablet devices simplify the whole spectrum of customer feedback management and make it more engaging. Here’s an infographic detailing how tablet devices can be integral to measure, track and analyse in-store experience.

Customer Feedback Management

Ganesh Mukundan
I'm a content marketer at Hiver. I've been writing about customer experience for the past 5 years. I'm passionate about narrating delightful customer stories, researching CX trends, and deep-diving into concepts such as VoC and Customer Journey Mapping.


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