Happy New Year! Employee Retention Tips from


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Con­grat­u­la­tions! You have a puppy! I have arrived in your home safe and sound, a soft, cud­dly gift of love that will keep giv­ing… and giv­ing… and giv­ing… But in order for me to give to you suc­cess­fully and pro­vide you with the kind of love you need, there are things you need to give me first. If I was your new employee and you were a Cus­tomer Expe­ri­ence Man­ager, we could work together under the same terms. Here are some tips from me to you, to help you launch into 2014 with suc­cess, enthu­si­asm and opti­mism to encour­age employee reten­tion:

1) Do your research!
Am I the right type of dog breed for your home? Will I get along with your other pets and kids in the house? Am I capa­ble of stay­ing out­doors all day and being alone or do I need a pal and lots of atten­tion? Same goes for your employ­ees: are they capa­ble of lots of cus­tomer inter­ac­tion? Do they have an entre­pre­neur­ial spirit to take own­er­ship of their posi­tion and make it fit to their goals and with their skills for a suc­cess­ful part­ner­ship? (Big words, I know! I am smart—you just have to know me.

2) Train me!
I can’t learn the basics of your house rules with­out proper train­ing. Con­sis­tency will help. Rein­force­ment is key.

3) Nur­ture me!
I will learn your rules if you pro­vide them with respect, kind­ness and encour­age­ment. If you give demands with neg­a­tiv­ity, I will not know what behav­ior can earn me rewards. If you pro­vide me with incen­tives to do the right thing, I will very eas­ily be moti­vated to con­tinue that behav­ior!

4) Feed me!
I am hun­gry and am capa­ble of grow­ing fast – you just need to feed me proper nutri­tion so I can remain the loyal com­pan­ion you want me to be. And if I were your new employee, if you “feed me” with infor­ma­tion, com­pany com­mu­ni­ca­tions, cus­tomer insight and more, I will learn and grow.

5) Lis­ten to me!
If you give me a chance to show you, I can let you in on what I like, what makes me happy, and what makes me tick to make you happy. If you have one-on-ones with your employ­ees on a con­sis­tent basis, they will be com­fort­able to talk to you and develop a part­ner­ship so you can both be suc­cess­ful in your roles.

6) Mon­i­tor my behav­ior!
Some­times I for­get… I am young and play­ful and fun but if I stray from the house rules and you don’t notice, I might get away with that behav­ior if no one is notic­ing! I might just keep that up! Just like me, you need to keep your eye on your new employ­ees. They may have old habits that weren’t noticed from jobs prior that need dis­ci­pline or skills they haven’t used that could require sharpening.

7) Give me a warm place to sleep!
If I have a warm, cozy envi­ron­ment to sleep, I will wake up rested and ready to play. Your employ­ees need a healthy work envi­ron­ment, too, with the right tech­nol­ogy to com­plete their work. Chaos and dis­or­der, dis­or­ga­ni­za­tion and slop­pi­ness will only con­tribute to bad reac­tion, behav­ior and attitude.

So to wrap up… Take care of me. Feed me. Watch over me. And I will keep wag­ging my tail! I will respect you! And I will thank you, in my many spe­cial ways, for all that you do for me.

Republished with author's permission from original post.

Jodi Beuder
We help organizations create a positive connection between customers and brands. We promote synergy through integration as it builds on the decades of collective history of renowned expertise. MHI Global is your comprehensive source for customer-management excellence solutions to compete in today's ever-changing, customer-centric environment.


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