Expanded real-time customer interaction management delivers increased functionality, personalized interactions and dedicated support for distinct business needs and objectives
eglue, a global provider of unique real-time customer interaction management software solutions for the enterprise, today announced the launch of InterAct™ Suite 7.0, the latest release of the company’s real-time Customer Interaction Management (CIM) product suite. Among the software’s key new enhancements are a highly modular set of dedicated business applications, expanded application connectivity capabilities, Web enablement features and a scalable and secure service-oriented architecture.
“eglue InterAct Suite has always been about making the most of each and every interaction by simultaneously keeping customers satisfied and remaining true to enterprises’ strategic objectives,” states Dror Pockard, eglue President and CEO. “The new and improved version 7.0 adds a slew of enhanced capabilities. These include dedicated and highly targeted interaction management applications that allow customer-facing organizations to drive their distinct business values and objectives that are most important to them at any given point in time.”
InterAct Suite 7.0 is a modular product suite designed to work across any and all interaction channels. Its new business applications offer enterprises the ability to focus customer interactions on a broad range of objectives, including revenue generation, customer retention, call center efficiency enhancement, quality and compliance assurance, and training and rollout support. The suite has an expanded array of application GUI connectivity through multiple application or operating system-specific connectors, resulting in greater flexibility and lower TCO.
Also delivered in this release, are Web enablement capabilities, which enhance enterprises’ customer-facing presence by providing support for real-time, event- or context-driven Web interactions. In InterAct Suite 7.0, eglue has embraced a standards-based scalable and secure service-oriented architecture (SOA). This new release, and the supporting architecture, provides an open platform that will enable eglue, its customers and partners to explore new ways to influence customer interactions across any channel and drive innovation in the market place.
