eGain introduces free guided pilot service to fuel innovation in digital customer engagement


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eGain Try+Buy™ includes award-winning technology, built-in best practices, and expert guidance to deliver quick value in the cloud

Sunnyvale, CA (July 15, 2015): eGain (NASDAQ: EGAN), the leading provider of cloud-based customer engagement solutions, today announced eGain Try+Buy, a guided innovation consumption model that is safe, easy, and risk-free. A typical client can begin delivering new digital services to customers within days. This disruptive offer includes:

· Award-winning customer engagement suite with built-in best practices

  • Safe production pilot in eGain Cloud
  • Options for easy A/B testing

· Guidance to quick business value by eGain experts

· Risk-free delivery at no charge with no obligation to buy

eGain Try+Buy will enable bolder innovation in digital engagement, consistent with Gartner’s new bimodal IT model. In Gartner’s model, Mode 1 is a traditional linear approach to ensure reliable, “keep the lights on” operation, while Mode 2 is an agile non-linear approach suited for fast innovation. “The digital world demands greater enterprise dexterity in creating value from technology. Bimodal IT is the critical capability CIOs need,” write Mary Mesaglio and Simon Mingay in the Gartner report “Bimodal IT: How to Be Digitally Agile without Making a Mess.”

Demand for the service has been strong worldwide across industries. Leaders in retail, telco, financial services, insurance, travel, BPO, and manufacturing are already leveraging the offer—Princess Cruises and Alfred Kärcher GmbH & Co KG are among them.

“Unlike conventional SaaS trial offers, eGain Try+Buy is not DIY,” said Ashu Roy, eGain CEO. “Clients are loving the risk-free experience of guided digital innovation in the eGain Cloud!”

To see quick results in your digital transformation program with eGain Try+Buy, visit

About eGain

eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in an omnichannel world. To find out more about eGain software, visit

Headquartered in Sunnyvale, California, eGain has operating presence in North America, EMEA, and APAC. To learn more about us, visit or call our offices: +1-800-821-4358 (US), +44-(0)-1753-464646 (EMEA), or +91-(0)-20-6608-9200 (APAC).

eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.

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