Antenna Software, delivering real business mobility to the world’s most demanding enterprises, today announced that DIRECTV, the industry leader in satellite service, has implemented AMPower™ SALES to provide mobile, real-time CRM data to its national sales force. Always at the forefront of innovation, DIRECTV recognized early on the value of empowering its sales force with mobile technologies as a way to build stronger relationships with its customers, optimize sales productivity and increase visibility into its sales operations. With AMPower SALES, DIRECTV sales managers have access to their Siebel CRM On Demand systems from virtually anywhere, enabling them to review dealer account information, record new service requests, pull key performance metrics and access the latest product and marketing information – all from their BlackBerry smartphones.
In its highly competitive market space, DIRECTV is constantly looking for ways to improve customer relationships. Keeping with its spirit of innovation, DIRECTV turned to Antenna Software to help mobilize its CRM system. The objective was to provide its 75 area sales managers, directors and vice presidents supporting 5,000 dealer networks across the country with the most up-to-date marketing and sales information – even while mobile in the field. With these metrics and other key customer data at hand, sales managers can increase their effectiveness, spending more face time with dealers, nurturing those relationships and making them as profitable as possible.
“We were looking for a mobile solution that would enable our sales managers to sit in front of a dealer and quickly and easily pull up metrics, including number of activations, financial data and open service requests,” said Erik Walters, manager of technical operations, DIRECTV. “We chose AMPower SALES mainly because it provided the most mobile functionality and flexibility, permitted the greatest amount of customization and required the least amount of support from the IT department.”
Since deploying AMPower SALES earlier this year, the DIRECTV sales team has saved more than 90 hours a week by mobilizing its CRM system. Additional business benefits due to AMPower SALES include:
· Better Access to the Data: Sales managers have experienced a 100 percent increase in visibility to application data from internal systems. Instead of wading through potentially out-of-date, inaccurate data, they now have consistent information that is updated daily.
· Improved Sales Efficiencies: Since adopting AMPower SALES, sales managers can do their jobs more quickly and customers benefit from seeing them more often. As a result, DIRECTV has seen a 30 percent increase in number of accounts that are visited each week.
· Faster Problem Solving: With AMPower SALES, DIRECTV sales managers can solve problems in real time, which has reduced the amount of time it takes to resolve service requests from five days to three days, on average.
· Smarter Selling: While out in the field, sales managers are now better equipped to help dealers understand the business of DIRECTV and the dynamics of selling subscriptions and services.
AMPower SALES was rolled out by DIRECTV in January 2007, extending Oracle’s Siebel CRM On Demand system to a mix of RIM BlackBerry 8700, 8800 and Pearl smartphones operating on the AT&T network.
AMPower™ SALES provides sales organizations with a complete, 360-degree view across all the facets of a customer relationship – accounts, opportunities, contacts, tasks and more – from an easy-to-use mobile application running on virtually any handheld device. By empowering sales teams with relevant and up-to-the-minute information, AMPower SALES shortens sales cycles, enables more sales appointments and improves visibility and responsiveness to customer needs. The result is more accurate communications, highly tuned customer care, increased revenues and a sharper competitive edge.
To learn more about AMPower SALES visit: http://www.antennasoftware.com/mobile_sales.aspx
For more information about the DIRECTV implementation visit: http://www.antennasoftware.com/media/pdfs/ss_cs_directv.pdf
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About Antenna Software
Antenna Software (http://www.antennasoftware.com) delivers real business mobility, providing enterprises with a unified platform that extends critical software applications to wireless devices, helping mobile employees to amplify their effectiveness. Built on open standards, the Antenna Mobility Platform™ (AMP) is flexible, scalable and enables IT departments to mobilize one or many applications across a full spectrum of mobile and wireless device platforms. Powered by AMP, Antenna’s AMPower™ mobile business solutions suite provides field sales, service and IT support organizations with specialized, configurable mobile applications that help improve business agility, customer care and profitability. Having a decade of success with more than 120 customers like AT&T, Pitney Bowes, DIRECTV, Heineken Ireland and EMC, Antenna is recognized by industry experts and leaders for its outstanding commitment to quality and service.
