Customer service opportunities are everywhere, if you just
pay attention. Observation is the key. Look and listen
and you will pick up on opportunities to create customer
amazement. Here are three great examples that happened
within a span of just 24 hours.
I was in the InMotion store at the Chicago O’Hare airport.
These are really cool stores that sell all kinds of cool
gadgets and electronic equipment at airports across the US.
The salesperson asked how I liked my iPhone. (They have
all kinds of accessories for iPhones.) I asked how he even
knew I had an iPhone. He said he saw me talking on it just
before I walked in. Good observation – and a good sales
and customer service opportunity.
The concierge at the W Hotel in New York City heard me
mention that it was my daughter’s birthday. She surprised
her with a bunch of helium balloons. The cool thing is
that the balloons were leftover from an event at the hotel.
It was a chance to “recycle” the balloons for another use.
It didn’t matter that they had been used earlier in the day
as decoration for another party. It was the thought behind
it that was important.
That same evening I took my daughter to dinner at
Carmine’s. The server overheard us talking about her
getting her drivers license. He knew it was a birthday and
surprised us with a candle in our dessert, accompanied by a
half dozen singing waiters, all because the server was
simply paying attention to his guests.
Look for these customer service opportunities to create
“amazement.” They are everywhere. All you have to do is
keep your eyes and ears open.
