Here is the second of three posts discussing our findings from the 2013 Maritz Customer Journey Study. It points out the benefit of providing outstanding customer service, and what happens if brands / dealers miss the mark. Punishment is harsh.
Until next time.
@christravell
PS. This is an observation, and possibly a rant. Between 7:30am and 9:30am on Saturday morning, I received 12 spurious tweets related to customer experience from the same individual, and 9 tweets from somebody else talking about CX. And they do this on a daily basis. I ‘unfollowed’ both. Just because you say a lot doesn’t mean you have a lot to say. Maybe it’s just me.
