Customer Centricity Is An Inside Out Proposition


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If you want to hit the bull’s eye every time with your customers, you first must enable your associates and have great internal service.

To accomplish that, you must have an intense focus on your internal customer.

Yes, your employee.

I promise you, when you enable your employees to serve from the inside out sustainable results will follow.

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Republished with author’s permission from original post.

Peter Psichogios
Peter Psichogios is the President of CSI International Performance Group whose mission is to help companies create engaging employee and customer experiences. Prior to joining CSI International Peter served as an executive member of one of the largest Instructional System Association companies in the world. In this capacity, he led all the front-end analysis and worked directly with Dr. Ken Blanchard. Peter has been fortunate to work with the who's who of the Fortune 500, helping them deliver innovative learning, engagement and recognition solutions.


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