Clueless and Lazy


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I was reading my friend Eric Chester’s blog today and he had a great post that involved another of my favorite subjects … ice cream. Eric and his wife were on the way in to buy some Cold Stone ice cream and he turned down a discount offer that would have also helped the local cheerleading squad raise needed money.

Is my friend Eric a jerk? That is a matter of debate anyway, but not in this case. He was provided a teachable moment, which he capitalized on. You can read his enlightening story yourself.

Kudos to Eric for speaking up … which is one of his great attributes.


Republished with author's permission from original post.

Mitchell Goozé
Mitchell Goozé is the president and founder of Customer Manufacturing Group. His broad scope of business experience ranges from operations management in established firms, to start-up and turn-around situations and mergers. A seasoned general manager, he has headed divisions of large corporations and been CEO of independent firms, always focusing the company strategy on the most important person in business . . . the customer.


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