CCRM.com launched its new SaaS (Software-as-a-Service) solution, CCRM to
coincide with Dreamforce, the Salesforce.com annual user conference in San
Francisco on November 17 2009.
CCRM integrates with Salesforce.com to leverage greater intellectual
property into a Salesforce.com database. It works in the background to
seamlessly log all inbound and outbound correspondence to the relevant
Salesforce.com contact or lead, whilst end-users continue working with their
usual email client (i.e. MS Outlook, Lotus, etc).
“Organisations invest heavily in their CRM system infrastructure but can
fail to maximise opportunities as their processes rely on manual collection
of business-critical intellectual property. CCRM completely automates the
process, removing the need for human intervention, ensuring 100% of emails
are captured. The real strength behind CCRM is its unique ability to capture
this information even when the employee is not a Salesforce.com user. This
allows the business to identify which staff are communicating with key
accounts and why,” says Craig McDonald, CEO and Founder of CCRM.com.
Running on the Force.com platform, CCRM logs all email correspondence in
accordance with defined policies, whilst ensuring all data remains secure
and within the Salesforce.com environment.
By referencing the Salesforce.com database, CCRM finds matches between an
email recipient/sender and a contact or lead. When a match is found, CCRM
intelligently creates a record in Salesforce.com containing the body of the
email, sender, recipients, subject information and details of any
attachments. Salesforce.com users can then quickly view all email
communications associated with that contact or lead in one central location.
CCRM is powered by MailGuard’s established global email filtering service,
providing anti-virus / anti-spam protection and zero-hour defence of
Salesforce.com data from online threats.
“As CCRM operates ‘in the cloud’ it is easy to set-up and configure. Once
provisioned, there’s no additional configuration required, even when staff
changes occur or new Salesforce.com users are added,” says Chris Woolcott,
VP of Marketing, CCRM.com.
If you are interested in further information or a free trial of CCRM, visit
www.ccrm.com.
About CCRM
CCRM.com provides Software-as-a-Service (SaaS) solutions that integrate with
‘in the cloud’ CRM systems. The solutions focus on leveraging increased
intellectual property through the automated capture of all company outbound
and inbound email.
CCRM.com Pty Ltd is a wholly owned subsidiary of MailGuard Pty Ltd.
About MailGuard
MailGuard was founded in 2001 to meet the online security needs of business,
MailGuard is now one of the largest providers of SaaS solutions addressing
security, compliance and real-time risk intelligence. The company services
thousands of clients located across 18 countries.
As a pioneer and trusted business provider of SaaS solutions, MailGuard’s
core service offering includes email anti-spam, web and email anti-virus
protection, as well as content filtering and management. The company also
offers email archiving, email continuity and email image filtering services
to help business meet its growing compliance reporting requirements.
The company’s managed services are underpinned by its own sophisticated,
multi-million dollar infrastructure, geographically dispersed across
multiple continents, acting as a first line of defence for email and web
borne security threats.
