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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Engagement
Service and Support
Page 288
Service and Support
The Dark Side of Customer Service
Flavio Martins
-
May 7, 2012
Great customer service means apologizing to Jimmy Kimmel
Micah Solomon
-
May 6, 2012
Transforming Service through the radical reconceptualisation of Service
Maz Iqbal
-
May 4, 2012
Six Retailers Who Blew it– BIG
Sheridan Orr
-
May 4, 2012
People: The Secret Sauce in Customer Experience Success
Bob Thompson
-
May 4, 2012
Excellent customer service wins brand advocacy.
Jodie Monger
-
May 2, 2012
Customer Recovery: Guarantees and Communication
Shep Hyken
-
May 2, 2012
Study: Social customer service adoption growing despite uncertain ROI (#scrm)
Bob Thompson
-
May 2, 2012
Customers With a Need for Speed
Chip Bell
-
May 1, 2012
What Mickey Mouse can teach us about customer service
Cheryl Hanna
-
May 1, 2012
Insurance Customer Service: Five Tips for Serving Older Callers
Sarah Hedayati
-
May 1, 2012
Why Don’t Agents Collaborate More Often? It’s Been Shown To Increase Call Resolution And Satisfaction Scores
Kate Leggett
-
April 30, 2012
5 Top Customer Service Articles
Shep Hyken
-
April 30, 2012
The Graph we Didn’t Include
Peter Leppik
-
April 27, 2012
Empowerment Is the Key to Increased Employee Engagement
Monica Postell
-
April 27, 2012
Gold Star for Customer Service Goes To CarPhone Warehouse
Steven Reeves
-
April 27, 2012
What’s Your Number?
Barry Dalton
-
April 25, 2012
Why IRS Customer Service Is Dead: A Twitter Autopsy
Omar Zaibak
-
April 24, 2012
Decoding a Service Recovery
Bill Hogg
-
April 23, 2012
Book Review: The Welcomer Edge: Unlocking the Secrets to Repeat Business
Cheryl Hanna
-
April 23, 2012
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